Subject: Re: What's app daily report
From: Saurabh Dadu <[email-masked]>
To: Muralidharan Gunjur <[email-masked]>, Niren HB LSM Dsouza <[email-masked]>
Cc: Yahia Taha <[email-masked]>, Afnan Farooq <[email-masked]>, Deepak Devasia <[email-masked]>, Hasan Razakhan <[email-masked]>, Sahil Modgil Consultant - IT <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 7 Jul 2021 06:52:28 +0000

Hi Murali - getting back to you on this.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Muralidharan Gunjur <[email-masked]>
Sent: 07 July 2021 12:21 PM
To: Niren HB LSM Dsouza <[email-masked]>
Cc: Yahia Taha <[email-masked]>; Saurabh Dadu <[email-masked]>; Afnan Farooq <[email-masked]>; Deepak Devasia <[email-masked]>; Hasan Razakhan <[email-masked]>
Subject: RE: What's app daily report

Not heard anything on this yet.

Offer is still not changed on Whatsapp.

Saurav, Start is not been great. Responses are very slow. Can’t allow customers to think we are not good when we launch something.

GS MuraliDharaan

National Concept Business Head (NCBH)

Home Box - KSA

Phone: +966 54 943 1127 Tel: +96611 207 8292 Ext: 4614 | Fax: +96611 2078386

Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com

From: Hasan Razakhan <[email-masked]>
Sent: Tuesday, July 6, 2021 9:08 AM
To: Niren Dsouza <[email-masked]>
Cc: Yahia Taha <[email-masked]>; saurabh <[email-masked]>; Afnan Farooq <[email-masked]>; Muralidharan Gunjur <[email-masked]>; Deepak Devasia <[email-masked]>
Subject: RE: What's app daily report

Dear Niren/ Saurabh,

Until now we are not getting proper reports and dashboards as expected. Need clear timelines by when this can be fixed.

Moreover, noticed that if we select offers & promotion it is still showing old offer. This is something which is not acceptable.

I believe Yahia had already shared offer starting from 24th June but still same is not updated in WhatsApp.

Refer below snap and revert with immediate solution and way forward how this can be ensured that this will not be repeated.

Store : SAVE upto 50% OFF on home furniture and accessories

Online :  Primetime deals upto 50% OFF on home furniture and accessories

Duration : 20th – 23rd June

المعارض : توفير يصل الي 50% علي الاثاث المنزلي والاكسسوارات

اونلاين :عروض برايم تايم خصم يصل الي 50% علي الاثاث المنزلي والاكسسوارات

خلال الفترة من :20-23 يونيو

Thanks & Regards

Hasan Raza Khan

Inventory Controller

Home Box - KSA

Phone: +966 58 1269295  Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmuralidharan.gunjur%40landmarkgroup.com%7C1965e17157e44152df6208d9404457e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611484533621185%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LvwCRSPUUP7bisxHw59sNQxQyB2E0aMhCrGCSpcYkNg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmuralidharan.gunjur%40landmarkgroup.com%7C1965e17157e44152df6208d9404457e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611484533631135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hNSAYttJKp8ic1%2BUFibvLsQ%2FEIEosELfACoyLChr1ws%3D&reserved=0>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmuralidharan.gunjur%40landmarkgroup.com%7C1965e17157e44152df6208d9404457e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611484533631135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hNSAYttJKp8ic1%2BUFibvLsQ%2FEIEosELfACoyLChr1ws%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cmuralidharan.gunjur%40landmarkgroup.com%7C1965e17157e44152df6208d9404457e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611484533641091%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M0Syfzp%2Ff0vqjNAliOEw%2BK8r%2Fs1JaqQlgzEIoRCVe9U%3D&reserved=0>

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 7:21 PM
To: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Cc: Yahia Taha <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>; Afnan Farooq <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>
Subject: Re: What's app daily report

External email sender, please take precaution.

Hi Hasan,

We are integrating these parameters to customise the reports as per your requirements.
The automated reports will be executed and sent to you on a daily basis by  next week.
Regards

Niren D'Souza

Team Manager

[email-masked]<mailto:[email-masked]>

[https://mail.lsmindia.com/service/home/~/?auth=co&loc=en_US&id=2752&part=2.2]

________________________________

From: "Hasan Razakhan" <[email-masked]<mailto:[email-masked]>>
To: "Yahia Taha" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Cc: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "Afnan Farooq" <[email-masked]<mailto:[email-masked]>>, "Muralidharan Gunjur" <[email-masked]<mailto:[email-masked]>>, "deepak devasia" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 5:40:06 PM
Subject: RE: What's app daily report

@Saurabh Dadu<mailto:[email-masked]> – Before go live we had agreed that report will be sent from your good end however it is required.

Kindly share yesterday’s WhatsApp report.

We would like to see the data as language, customer selection, reason, and sub-reason.

We can start with this and agree on standard report and summary later.

Pls share daily, weekly, and monthly performance.

Thanks & Regards

Hasan Raza Khan

Inventory Controller

Home Box - KSA

Phone: +966 58 1269295  Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmuralidharan.gunjur%40landmarkgroup.com%7C1965e17157e44152df6208d9404457e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611484533641091%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sIMxK2HyWUrKNLSFrep6AT148vzEfzPm7z4Sw9jCiv0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmuralidharan.gunjur%40landmarkgroup.com%7C1965e17157e44152df6208d9404457e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611484533651046%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0N4YpP8iSL98nBpJgF5byFkBGznGTyvAIeT3IqMXU98%3D&reserved=0>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmuralidharan.gunjur%40landmarkgroup.com%7C1965e17157e44152df6208d9404457e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611484533661002%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=U3fonSYMeCNxbZ0PKZqar81vgI1128LKaxrE1Fxktm4%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cmuralidharan.gunjur%40landmarkgroup.com%7C1965e17157e44152df6208d9404457e1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611484533661002%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xTviJ8ZxT8jFLuUDwmq9yeDgcGOldTgptB2hgZM21Kw%3D&reserved=0>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 3:04 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Niren HB LSM Dsouza <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Afnan Farooq <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>
Subject: What's app daily report

Dear Saurabh

Requesting your kind support to guide me how to get daily what’s app report based on system automated reply I was able to get average first response and response time as well as total assigned tickets but I’m not

Able to get below blank details.

Total tickets assigned

39

First response time (AVG)

1h 10m

Response time(AVG)

1m 30s

Help placing new order

offers and promotions

Check order delivery status

Return &refunds

Complaints

Stores locations

Volume of new orders placed

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

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[lg][hb]

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