Subject: Daily performance summary for LiveSalesman team for Jul 6th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 6th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | HB-LSM-KSA-Closed | HB-LSM-KSA-Followup | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Amr Khalil | 0 | 11 | 0 | 0 | 11
RAMI KASSAM | 0 | 19 | 0 | 1 | 20
Javed Aslam | 0 | 1 | 0 | 0 | 1
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 9 | 24 | 8 | 41
Mohd Iqbal | 0 | 18 | 0 | 0 | 18
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 2 | 30 | 3 | 35
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 6 | 11 | 8 | 25
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 16 | 0 | 16
Syed Ataullah | 0 | 0 | 7 | 2 | 9
Grand Total | 0 | 66 | 88 | 22 | 176

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | (blank) | 8
| | Delayed Delivery (Furniture) | 7
| | Delayed Delivery (HH) | 2
| | Delivery Status | 67
| | Partial Delivery | 3
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 3
| | Complaint outside Warranty | 2
| | Complaint within Warranty | 8
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 3
| | Refund for Other reason | 3
| | Refunds after Return | 5
| | Return Request Initiation | 3
Customer Services Total | | | 120
No Answer | No Answer | No Answer | 4
No Answer Total | | | 4
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 1
| | Using Shukran Points | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 7
| | Return Policy | 1
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 8
PreSales Total | | | 25
Grand Total | | | 149

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 0 | 0 | 1 | 1 | 3
Amr Khalil | 2 | 0 | 1 | 0 | 0 | 0 | 3
Grand Total | 2 | 1 | 1 | 0 | 1 | 1 | 6

Total count of ageing for HB-LSM-KSA-Closed:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 16 | 1 | 0 | 0 | 0 | 0 | 17
Saleh Ahmed | 11 | 0 | 0 | 0 | 0 | 0 | 11
Syed Ataullah | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 34 | 1 | 0 | 1 | 0 | 0 | 36

Total count of ageing for HB-LSM-KSA-Followup:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 1 | 0 | 0 | 2
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 0 | 1
Yahkoob Erachat | 2 | 0 | 1 | 0 | 0 | 0 | 3
Saleh Ahmed | 8 | 1 | 0 | 0 | 0 | 0 | 9
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 14 | 1 | 2 | 2 | 0 | 0 | 19

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 6 | 0 | 0 | 2 | 1 | 7 | 16
RAMI KASSAM | 8 | 1 | 1 | 1 | 2 | 13 | 26
Yahkoob Erachat | 6 | 0 | 2 | 3 | 2 | 7 | 20
Mohd Iqbal | 13 | 1 | 2 | 3 | 0 | 11 | 30
Malek Hosan | 5 | 1 | 1 | 1 | 2 | 4 | 14
Javed Aslam | 11 | 0 | 1 | 0 | 1 | 2 | 15
Amr Khalil | 7 | 0 | 3 | 0 | 0 | 1 | 11
Hasan Nour | 2 | 0 | 1 | 1 | 0 | 0 | 4
Grand Total | 58 | 3 | 11 | 11 | 8 | 45 | 136

Please feel free to reach out for any further clarifications.