Subject: Daily performance summary for LiveSalesman team for Jul 6th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Jul 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 6th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 26 | 0 | 8 | 37
Amr Khalil | 3 | 0 | 0 | 3 | 0 | 6
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 1 | 23 | 0 | 0 | 24
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 4 | 45 | 0 | 0 | 49
Malek Hosan | 0 | 5 | 0 | 0 | 0 | 5
Mohammad Faizan | 0 | 3 | 31 | 0 | 0 | 34
Sreelal.t CT | 0 | 6 | 28 | 0 | 0 | 34
Abu Sufian | 0 | 0 | 46 | 0 | 0 | 46
Mohammed Ali | 0 | 0 | 5 | 0 | 26 | 31
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 3 | 22 | 204 | 3 | 35 | 267

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 10
| | Delayed Delivery (HH) | 2
| | Delivery Status | 83
| | Reschedule Delivery | 4
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 3
Customer Services Total | | | 122
Mattress Related | Post-Sales | Product Complaints | 1
| | Returns and Free Trial | 1
Mattress Related Total | | | 2
No Answer | (blank) | (blank) | 5
No Answer Total | | | 16
No Answer | No Answer | No Answer | 11
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 2
| | Store Availability | 9
| | Store Location | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 6
| | Delivery Time | 4
| | Return Policy | 1
| Product Related | (blank) | 1
| | Combo | 8
| | Pricing | 1
| | Product Specification | 55
PreSales Total | | | 93
Grand Total | | | 233

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 6 | 7 | 0 | 1 | 1 | 16
Hasan Nour | 4 | 5 | 0 | 0 | 1 | 0 | 10
Amr Khalil | 4 | 1 | 1 | 2 | 0 | 0 | 8
Amir Aziz | 0 | 1 | 5 | 0 | 0 | 0 | 6
Niren Dsouza | 0 | 0 | 2 | 0 | 0 | 0 | 2
Grand Total | 9 | 13 | 15 | 2 | 2 | 1 | 42

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 3 | 3 | 1 | 1 | 1 | 5 | 14
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 1 | 2
Ankit Kumar | 4 | 0 | 1 | 0 | 0 | 1 | 6
Adam musa yagoub yousif | 3 | 2 | 1 | 0 | 1 | 0 | 7
Sreelal.t CT | 10 | 0 | 0 | 3 | 1 | 0 | 14
Jok Kuol | 3 | 3 | 0 | 1 | 0 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 0 | 0 | 0 | 3
Mohammad Faizan | 5 | 0 | 1 | 0 | 0 | 0 | 6
Waseem Ahemad . Khan | 4 | 1 | 2 | 0 | 0 | 0 | 7
Ibrahem Mahmoud | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 38 | 9 | 8 | 5 | 3 | 7 | 70

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 7 | 0 | 1 | 2 | 0 | 3 | 13
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 6 | 0 | 1 | 0 | 0 | 0 | 7
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 21 | 0 | 3 | 2 | 0 | 3 | 29

Please feel free to reach out for any further clarifications.