Subject: FW: Wats Up Chat Issues 3rd Time
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Ankit Arora <[email-masked]>
Date: Tue, 6 Jul 2021 05:02:00 +0000

Hi Niren,

Request you to check on the below cases and why are we referring the customers to the stores?

Lets have a call today to discussed this further

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Ankit Arora <[email-masked]>
Sent: Tuesday, July 6, 2021 12:21 AM
To: Homebox IbnMA <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: Hussain Patanwala <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; Homebox Ibnsm <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: RE: Wats Up Chat Issues 3rd Time

@Murtaza Kutiyanawala<mailto:[email-masked]> Please check if the agent dealing with this customer had the GDMS and CRM access.

Also ensure that all the agents get the access to GDMS and CRM.

Just in case if there is any issue in getting the access from the IT then let me know.

    Thanking you in Anticipation

Ankit Arora
Busniess Development Mananger

T   :  +971 4 517 2300
M  :  +971 502102053
F   :  +971 4 517 2386
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C3ad8ac242e704df5bc4e08d93ff26a44%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611132658456114%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FG3QapQNE%2Fu52t7DZuJwyQQp63qEvdac%2BMKQYezd5lc%3D&reserved=0>

From: Homebox IbnMA <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 5, 2021 10:17 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Hussain Patanwala <[email-masked]<mailto:[email-masked]>>; Nalineedhar Kasibhatla <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>; Homebox Ibnsm <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Wats Up Chat Issues 3rd Time

Dear Murtaza,

Please note the below same previous cases happened again from the customer care dept by through on WhatsApp chat, Actually customer lost her purchased invoice, but the agent didn't tried to get the details by using her registered mobile number.
Once agent get to know this purchase was made from the store sudden, they diverted customer to visit store to raise a complaint.

Kindly requesting you to check the attached images of conversation done between the customers . CRM raised as per the customer given complaint please check and do the needful.

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
2952951
7/5/2021 9:06:02 PM
29020601149120210322
jawaher ali saif
0544177154
Complaints
P-Curvy Corner-Brown 1 pc - As per customer cushion is compressed/pressed down. Need to check kindly arrange an inspection.
OPN
230648
More<javascript:openpopup('2952951','AE')>

[A close up of a sign  Description automatically generated]

AFREED
  Store Inventory Controller
  T   :  +971 4 514 6469
  E   :  [email-masked]<mailto:[email-masked]>
  Ibn Battuta Mall, Dubai
  UAE
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C3ad8ac242e704df5bc4e08d93ff26a44%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637611132658456114%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FG3QapQNE%2Fu52t7DZuJwyQQp63qEvdac%2BMKQYezd5lc%3D&reserved=0>

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