Subject: Daily performance summary for LiveSalesman team for Jul 5th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Jul 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 5th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | HB-LSM-KSA-Closed | HB-LSM-KSA-Followup | Grand Total
Hasan Nour | 0 | 3 | 1 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Amr Khalil | 2 | 2 | 2 | 0 | 6
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 20 | 0 | 0 | 20
Malek Hosan | 0 | 15 | 3 | 0 | 18
Mohd Iqbal | 0 | 14 | 0 | 0 | 14
RAMI KASSAM | 0 | 11 | 0 | 0 | 11
Saleh Ahmed | 0 | 14 | 0 | 0 | 14
Syed Ataullah | 0 | 13 | 0 | 0 | 13
Yahkoob Erachat | 0 | 13 | 4 | 2 | 19
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Grand Total | 2 | 105 | 10 | 2 | 119

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 36
| | Partial Delivery | 5
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 2
| | Complaint within Warranty | 10
| Refunds and Cancelations | (blank) | 1
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 71
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 1
| | Promo Code | 1
| Policy Related | Delivery Cost | 1
| | Return Policy | 1
| Product Related | Product Specification | 5
PreSales Total | | | 11
Grand Total | | | 83

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 1 | 4
Amr Khalil | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 5 | 0 | 0 | 0 | 1 | 1 | 7

Total count of ageing for HB-LSM-KSA-Closed:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 0 | 0 | 1

Total count of ageing for HB-LSM-KSA-Followup:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Javed Aslam | 1 | 0 | 1 | 0 | 0 | 0 | 2
Yahkoob Erachat | 1 | 1 | 0 | 0 | 0 | 0 | 2
Saleh Ahmed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 2 | 2 | 1 | 0 | 0 | 7

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 5 | 0 | 2 | 3 | 1 | 9 | 20
RAMI KASSAM | 5 | 1 | 0 | 2 | 3 | 10 | 21
Yahkoob Erachat | 5 | 3 | 1 | 4 | 2 | 7 | 22
Malek Hosan | 8 | 2 | 3 | 1 | 4 | 5 | 23
Mohd Iqbal | 6 | 1 | 2 | 1 | 3 | 7 | 20
Javed Aslam | 14 | 1 | 0 | 1 | 0 | 3 | 19
Hasan Nour | 3 | 1 | 1 | 1 | 0 | 0 | 6
Amr Khalil | 4 | 1 | 2 | 0 | 0 | 0 | 7
Grand Total | 50 | 10 | 11 | 13 | 13 | 41 | 138

Please feel free to reach out for any further clarifications.