Subject: RE: [#2745156] - Returns
From: Radhika Jawle <[email-masked]>
To: Home Box <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>
Date: Mon, 5 Jul 2021 18:54:55 +0000

Hi @Niren Dsouza<mailto:[email-masked]>,

Complaint raised again; we will arrange the replacement.

Please inform to the customer and close the ticket.

Thanks & Regards,

From: Home Box
Sent: Monday, July 5, 2021 6:46 PM
To: Murtaza Kutiyanawala <[email-masked]>; Radhika Jawle <[email-masked]>
Subject: Fwd: [#2745156] - Returns

External email sender, please take precaution.
Hi Team,
Please have a look at the pictures the cx has provided.
Cx is not asking for another model, simply wants a replacement of the same mattress.

[Image removed by sender.][Image removed by sender.]
Please take a look at ticket #2745156<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2745156&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C4d7bb7019721472460d608d93fc38d22%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637610931396397617%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sNAr%2BDVRt3j3XaRYwLJQygldtqY%2FBe%2FHQAlk0wzKZHs%3D&reserved=0> raised by KATHLYN MAE MEDINA ([email-masked]).

THanks and regards
The Support Team.
On Mon, 5 Jul at 6:43 PM , Home Box <[email-masked]> wrote:
Hi Kathlyn,

​Thank you for those images.

We are forwarding them to the team right now.

We will keep you updated as soon as we have a resolution from them.

Thanks and regards
Your friends,
The Support Team.

2745156:1125156
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