Subject: Re: Damage Item - NAED60017826896-1 (29041101158720210623)
From: Niren Dsouza <[email-masked]>
To: Mansoor Khan <[email-masked]>
Cc: Shadabahmed Khan <[email-masked]>, murtaza kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Mon, 5 Jul 2021 01:38:17 -0700 (MST)

Once the entry is made then return is usually processed within 3-5 days. 
Work order for the same is not yet created. 
Perhaps Murtaza can assist with expediting this? 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Mansoor Khan" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "Shadabahmed Khan" <[email-masked]> 
Cc: "murtaza kutiyanawala" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]> 
Sent: Monday, July 5, 2021 2:06:56 PM 
Subject: RE: Damage Item - NAED60017826896-1 (29041101158720210623) 

Hi Niren, 

Kindly Share the Return pick up date. 

Regards, 

Mansoor Khan. 

From: Niren Dsouza <[email-masked]> 
Sent: Monday, July 5, 2021 11:51 AM 
To: Shadab Ahmed Khan <[email-masked]> 
Cc: Mansoor Khan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; HomeBox Customercare UAE <[email-masked]> 
Subject: Re: Damage Item - NAED60017826896-1 (29041101158720210623) 

External email sender, please take precaution. 

Hi Shadab/Mansoor, 

Return pick up raised with CRM 2949867 

Thanks and regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "Shadabahmed Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mansoor Khan" < [ mailto:[email-masked] | [email-masked] ] >, "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] >, "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "HomeBox Customercare UAE" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, July 5, 2021 11:30:27 AM 
Subject: RE: Damage Item - NAED60017826896-1 (29041101158720210623) 

Hi [ mailto:[email-masked] | 
@Niren Dsouza ] / [ mailto:[email-masked] | 
@Murtaza Kutiyanawala ] 

Did we raise the return pickup? 

Customer complaining all over social, kindly confirm the pickup. 

Thanks 

Shadab Khan 

From: Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 4, 2021 12:58 PM 
To: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Damage Item - NAED60017826896-1 (29041101158720210623) 

Hi Murtaza, 

Cx claims that no one came after the last time we contacted him and he requested to return the item and get the refund as the issue has not been solved yet. 

Regards, 

Mansoor Khan. 

From: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 1, 2021 11:13 AM 
To: Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Damage Item - NAED60017826896-1 (29041101158720210623) 

Hi Mansoor, 

Complaint has already been raised and today the team is going for refixing. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7Cdcfaf05faa0942b0988708d93f89932a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637610682387129545%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lCjaUAVUU315QVt0nhcz88hAH%2BIBYXDqRN37RvuQ%2BcA%3D&reserved=0 | www.homeboxstores.com ] 

From: Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 1, 2021 11:06 AM 
To: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Damage Item - NAED60017826896-1 (29041101158720210623) 

29041101158720210623 

From: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 1, 2021 11:05 AM 
To: Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Damage Item - NAED60017826896-1 

Hi Mansoor, 

Please share HB order # 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7Cdcfaf05faa0942b0988708d93f89932a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637610682387139536%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jpvj5RssP9UR6uigQcJflSJNFrUd0k10XQVIfp7tb4E%3D&reserved=0 | www.homeboxstores.com ] 

From: Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 1, 2021 10:52 AM 
To: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Damage Item - NAED60017826896-1 

Team, 

Kindly check the issue and arrange technician visit. 

Regards, 

Mansoor Khan 

From: Sanchit Gandotra < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 1, 2021 10:25 AM 
To: Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] >; Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manojkrishna Eswaramurthy < [ mailto:[email-masked] | [email-masked] ] >; Kit Logarta < [ mailto:[email-masked] | [email-masked] ] >; Marwa Adel Naoum Osman < [ mailto:[email-masked] | [email-masked] ] >; Shahzaib Maqbool < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Damage Item - NAED60017826896-1 

External email sender, please take precaution. 

Hi Partner 

As per customer the item is damaged and scratched . 

PFA the images . 

Many Thanks 

Sanchit 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com