Subject: Daily performance summary for LiveSalesman team for Jul 4th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 4th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | HB-LSM-KSA-Closed | HB-LSM-KSA-Followup | Grand Total
Hasan Nour | 1 | 5 | 6 | 0 | 12
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Amr Khalil | 2 | 9 | 0 | 0 | 11
Javed Aslam | 0 | 5 | 0 | 0 | 5
Yahkoob Erachat | 0 | 5 | 1 | 2 | 8
RAMI KASSAM | 0 | 7 | 0 | 0 | 7
Malek Hosan | 0 | 5 | 2 | 0 | 7
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 10 | 0 | 0 | 10
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Grand Total | 3 | 47 | 9 | 2 | 61

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 8
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 4
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 2
| | Refunds after Return | 4
| | Return Request Initiation | 1
Customer Services Total | | | 28
PreSales | Other Enquiry | Website/App Issues | 3
| Policy Related | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 3
PreSales Total | | | 8
Grand Total | | | 36

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 0 | 0 | 2 | 0 | 4
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amr Khalil | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 1 | 0 | 0 | 2 | 0 | 6

Total count of ageing for HB-LSM-KSA-Closed:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 0 | 0 | 1

Total count of ageing for HB-LSM-KSA-Followup:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Javed Aslam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Yahkoob Erachat | 0 | 1 | 0 | 0 | 0 | 0 | 1
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 2 | 1 | 1 | 0 | 0 | 5

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 0 | 2 | 2 | 1 | 1 | 8 | 14
RAMI KASSAM | 2 | 1 | 1 | 2 | 4 | 8 | 18
Javed Aslam | 4 | 1 | 0 | 1 | 1 | 11 | 18
Yahkoob Erachat | 1 | 3 | 1 | 5 | 0 | 7 | 17
Mohd Iqbal | 0 | 0 | 2 | 1 | 4 | 4 | 11
Malek Hosan | 1 | 3 | 1 | 1 | 4 | 4 | 14
Amr Khalil | 3 | 1 | 0 | 0 | 1 | 0 | 5
Hasan Nour | 3 | 2 | 1 | 0 | 0 | 0 | 6
Grand Total | 14 | 13 | 8 | 11 | 15 | 42 | 103

Please feel free to reach out for any further clarifications.