Subject: Daily performance summary for LiveSalesman team for Jul 4th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 4th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 8 | 0 | 0 | 0 | 0 | 8
Ibrahem Mahmoud | 0 | 0 | 20 | 0 | 0 | 20
Mosab Mohammed Abdalla Nasreldin | 0 | 6 | 25 | 0 | 4 | 35
Amr Khalil | 1 | 0 | 0 | 3 | 0 | 4
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 1
Yahkoob Erachat | 0 | 0 | 0 | 0 | 1 | 1
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 3 | 2 | 21 | 0 | 7 | 33
Abu Sufian | 0 | 1 | 21 | 0 | 0 | 22
Jok Kuol | 0 | 4 | 31 | 0 | 1 | 36
Mohammad Faizan | 0 | 3 | 19 | 0 | 0 | 22
Sreelal.t CT | 0 | 2 | 40 | 0 | 0 | 42
Waseem Ahemad . Khan | 0 | 1 | 19 | 0 | 13 | 33
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 1
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 2 | 2
Grand Total | 12 | 19 | 197 | 4 | 28 | 260

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 71
| | Partial Delivery | 1
| | Reschedule Delivery | 8
| Product Complaint | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 12
| | Refunds after Return | 7
| | Return item not received | 1
| | Return Request Initiation | 4
Customer Services Total | | | 126
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | Other Enquiry | (blank) | 4
| | Offers | 1
| | Payment Methods | 1
| | Store Availability | 21
| | Store Location | 4
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 11
| | Delivery Time | 2
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 52
PreSales Total | | | 99
Grand Total | | | 235

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 6 | 7 | 0 | 1 | 1 | 0 | 15
Hasan Nour | 9 | 0 | 0 | 0 | 1 | 0 | 10
Amr Khalil | 2 | 1 | 0 | 1 | 0 | 0 | 4
Amir Aziz | 1 | 5 | 0 | 0 | 0 | 0 | 6
Niren Dsouza | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 18 | 15 | 0 | 2 | 2 | 0 | 37

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 1 | 2
Adam musa yagoub yousif | 5 | 2 | 0 | 1 | 1 | 2 | 11
Abu Sufian | 2 | 1 | 0 | 2 | 1 | 2 | 8
Sreelal.t CT | 3 | 1 | 3 | 0 | 2 | 0 | 9
Waseem Ahemad . Khan | 2 | 1 | 0 | 2 | 0 | 0 | 5
Ibrahem Mahmoud | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 7 | 1 | 0 | 0 | 0 | 0 | 8
Ankit Kumar | 2 | 1 | 0 | 0 | 0 | 0 | 3
Mohammad Faizan | 2 | 2 | 0 | 0 | 0 | 0 | 4
Jok Kuol | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 29 | 10 | 3 | 6 | 4 | 5 | 57

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 2 | 1 | 0 | 0 | 2 | 8
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohammed Ali | 1 | 8 | 1 | 1 | 3 | 0 | 14
Waseem Ahemad . Khan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yahkoob Erachat | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 10 | 2 | 1 | 3 | 4 | 31

Please feel free to reach out for any further clarifications.