Subject: Re: Chat data
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Date: Sun, 4 Jul 2021 13:35:39 -0700 (MST)

Months 	Emails 	Column1 	Average response time 	Column2 	First response time 	Column3 
		LSM 	Crystel 	LSM 	Crystel 	LSM 	Crystel 
	Jun 	2578 		22h48 	29h26 	32h36m 	35h52m 
	L3M 	2824 	2401 	27h12m 	34h36m 	39h44m 	37h29m 
	YTD June 21 						

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Niren Dsouza" <[email-masked]> 
To: "murtaza kutiyanawala" <[email-masked]> 
Sent: Sunday, July 4, 2021 11:42:23 PM 
Subject: Chat data 

Months 	Chats 	Average response time 	First response time 
Jun 	13774 	2m27s 	2m44s 
L3M 	39970 	2m33s 	2m48s 
YTD June 21 	95954 	3m16s 	8m18s 

Niren D'Souza 
Team Manager 
[email-masked]