Subject: RE: Oldest pending tickets
From: Radhika Jawle <[email-masked]>
To: Niren Dsouza <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Ankit Arora <[email-masked]>
Date: Sun, 4 Jul 2021 13:08:47 +0000

Hi @Niren Dsouza<mailto:[email-masked]>,

Ticket ID
Remarks
Created time
HB Chat Type
Reason Category
Sub Reason
2628358
Informed to ali to  share invoice
5/26/2021
Customer Services
Product Complaint
Complaint within Warranty
2668159
Email sent to Mattress team
6/4/2021
Customer Services
Product Complaint
Complaint within Warranty
2695175
Ali will call customer and check how many qty customer returned
6/10/2021
Customer Services
Refunds and Cancelations
Return Request Initiation
2721770
Email sent to liwa team to contact the customer-SWD item
6/16/2021
Customer Services
Delivery Related
Delivery Status
2727895
Refund Processed
6/17/2021
Customer Services
Refunds and Cancelations
Refunds after Return
2738835
Informed to ali to  share invoice
6/20/2021
Customer Services
Delivery Related
Day of Delivery - Status
2744833
Ali will call customer and check how many qty customer returned - Same ticket 2695157
6/21/2021
Customer Services
Refunds and Cancelations
Refund for Other reason
2751881
Emai sent to LMG team
6/22/2021
Customer Services
Delivery Related
Partial Delivery
2751482
order delivered to customer
6/22/2021
Customer Services
Delivery Related
Delivery Status
2751029
Emai sent to LMG team
6/22/2021
Customer Services
Refunds and Cancelations
Return Request Initiation
2764665
Refund Processed
6/25/2021
Customer Services
Delivery Related
Delivery Status
2766096
Correct address sent to vaibhav for pickup
6/25/2021
Customer Services
Delivery Related
Delivery Status

Thanks & Regards,

From: Niren Dsouza
Sent: Saturday, July 3, 2021 5:39 PM
To: Murtaza Kutiyanawala <[email-masked]>; Radhika Jawle <[email-masked]>
Cc: deeksha <[email-masked]>; Ankit Arora <[email-masked]>
Subject: Oldest pending tickets

External email sender, please take precaution.
Hi Team,
I have attached a list of the oldest pending tickets on Whatsapp. Would greatly appreciate your assistance in getting these closed.

Ticket ID
Created time
HB Chat Type
Reason Category
Sub Reason
2628358
2021-05-26
Customer Services
Product Complaint
Complaint within Warranty
2668159
2021-06-04
Customer Services
Product Complaint
Complaint within Warranty
2695175
2021-06-10
Customer Services
Refunds and Cancelations
Return Request Initiation
2721770
2021-06-16
Customer Services
Delivery Related
Delivery Status
2727895
2021-06-17
Customer Services
Refunds and Cancelations
Refunds after Return
2738835
2021-06-20
Customer Services
Delivery Related
Day of Delivery - Status
2744833
2021-06-21
Customer Services
Refunds and Cancelations
Refund for Other reason
2751881
2021-06-22
Customer Services
Delivery Related
Partial Delivery
2751482
2021-06-22
Customer Services
Delivery Related
Delivery Status
2751029
2021-06-22
Customer Services
Refunds and Cancelations
Return Request Initiation
2764665
2021-06-25
Customer Services
Delivery Related
Delivery Status
2766096
2021-06-25
Customer Services
Delivery Related
Delivery Status

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]
[Image removed by sender.]
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