Subject: RE: Damage Item - NAED60017826896-1 (29041101158720210623)
From: Mansoor Khan <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Shadab Ahmed Khan <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Sun, 4 Jul 2021 08:58:22 +0000

Hi Murtaza,

Cx claims that no one came after the last time we contacted him and he requested to return the item and get the refund as the issue has not been solved yet.

Regards,
Mansoor Khan.

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Thursday, July 1, 2021 11:13 AM
To: Mansoor Khan <[email-masked]>
Cc: Shadab Ahmed Khan <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Niren Dsouza <[email-masked]>
Subject: RE: Damage Item - NAED60017826896-1 (29041101158720210623)

Hi Mansoor,

Complaint has already been raised and today the team is going for refixing.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C1a40eae58baf462ef42a08d93c5fb79b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637607204059097613%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ag0W%2FoQyn6Mo%2FYyhbo5DRxCn%2F0%2FKuPLO8lSmdrr2Bw4%3D&reserved=0>

From: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 11:06 AM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damage Item - NAED60017826896-1 (29041101158720210623)

29041101158720210623

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 11:05 AM
To: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damage Item - NAED60017826896-1

Hi Mansoor,

Please share HB order #

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C1a40eae58baf462ef42a08d93c5fb79b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637607204059097613%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ag0W%2FoQyn6Mo%2FYyhbo5DRxCn%2F0%2FKuPLO8lSmdrr2Bw4%3D&reserved=0>

From: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 10:52 AM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: FW: Damage Item - NAED60017826896-1

Team,

Kindly check the issue and arrange technician visit.

Regards,
Mansoor Khan

From: Sanchit Gandotra <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 10:25 AM
To: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Cc: Manojkrishna Eswaramurthy <[email-masked]<mailto:[email-masked]>>; Kit Logarta <[email-masked]<mailto:[email-masked]>>; Marwa Adel Naoum Osman <[email-masked]<mailto:[email-masked]>>; Shahzaib Maqbool <[email-masked]<mailto:[email-masked]>>
Subject: Damage Item - NAED60017826896-1

External email sender, please take precaution.

Hi Partner

As per customer the item is damaged and scratched .

PFA the images .

Many Thanks

Sanchit
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