Subject: RE: [#2735609] - Re: تم تنفيذ الإلغاء الجزئي لطلبك.
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Home Box <[email-masked]>, "[email-masked]" <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Mohammad Ayaz <[email-masked]>, Malik Ismail <[email-masked]>, Yahia Taha <[email-masked]>
Date: Sun, 4 Jul 2021 08:20:23 +0000

Hi @[email-masked]<mailto:[email-masked]>
I think you still not understand the process, is still shared with payfort.

@Niren Dsouza<mailto:[email-masked]>when your team they will understand the process can you tell me please?

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Home Box <[email-masked]>
Sent: Sunday, July 04, 2021 9:41 AM
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Mohammad Ayaz <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Fwd: [#2735609] - Re: تم تنفيذ الإلغاء الجزئي لطلبك.

External email sender, please take precaution.
Hi ​Team,

Order No: 6307943685

The Cx complains about a late refund for a canceled order, the refund was processed successfully through Payfort on 31/5/21 as shown in Hybris, but the customer confirms he did not receive the amount (SAR3,805.00) yet, the Bank statement is attached, kindly check and assist.

Thanks & regards
The support Team
On Sun, 4 Jul at 10:38 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
مرحبا ,

شكراً لك على شكرا لك على صبرك.

تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به. نحن نعمل على حل مشكلتك وسنبذل قصارى جهدنا لحلها في أقرب وقت ممكن

أصدقائك،
فريق الدعم

2735609:1125156
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