Subject: RE: [#2769561] - Returns
From: "Manjunatha Venkataswamy" <[email-masked]>
To: Ankit Arora <[email-masked]>, Radhika Jawle <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>, Abdul Rasheed <[email-masked]>, hbpending uae <[email-masked]>, Yunis Fakrudeen <[email-masked]>
Date: Sun, 4 Jul 2021 07:05:06 +0000

Dear Ankit,

Noted .

@Murtaza Kutiyanawala<mailto:[email-masked]>: Kindly forward the same to Delivery department.

Regards
Manju

From: Ankit Arora <[email-masked]>
Sent: Sunday, July 4, 2021 10:52 AM
To: Radhika Jawle <[email-masked]>; Manjunatha Venkataswamy <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Niren Dsouza <[email-masked]>; Abdul Rasheed <[email-masked]>; hbpending uae <[email-masked]>; Yunis Fakrudeen <[email-masked]>
Subject: RE: [#2769561] - Returns

@Manjunatha  Venkataswamy<mailto:[email-masked]> Kindly check the pictures and looks like there is an alignment issue.

Kindly replace the same.

    Thanking you in Anticipation

Ankit Arora
Busniess Development Mananger

T   :  +971 4 517 2300
M  :  +971 502102053
F   :  +971 4 517 2386
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CManjunath.Venkataswamy%40landmarkgroup.com%7Cdc8d363ef22444ed731708d93eb8297e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637609782947459168%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=943goWaMqRm8TutdpsX1eF7Zlykdpiw3Hp86fmG2cEI%3D&reserved=0>

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 4, 2021 10:48 AM
To: Ankit Arora <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Manjunatha Venkataswamy <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2769561] - Returns

Dear Ankit,

Kindly find attached photos.

Spoke to the customer and claim that there’s manufacturing defect on sofa as the back rest not align.

Customer already visited the store to check the display piece and find it in alignment.

Customer asking for the replacement with new one without defect.

Thanks & Regards,
Sabry Yousef

From: Ankit Arora <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 03, 2021 3:27 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#2769561] - Returns

@Radhika Jawle<mailto:[email-masked]>

Talk to the customer and If the customer insists on returning the sofa then the charges will be debited to LSM.

Thanks
Ankit Arora

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CManjunath.Venkataswamy%40landmarkgroup.com%7Cdc8d363ef22444ed731708d93eb8297e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637609782947469160%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=y2XAWgpdN7mNT%2BiPrvvhOUvAlx27arPa95vtV1ABR6I%3D&reserved=0>
________________________________
From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 3, 2021 1:04:16 PM
To: Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#2769561] - Returns

Hi @Niren Dsouza<mailto:[email-masked]>,

Team committed to customer will pullout the item for refund. Without checking the CRM.

2931490

6/29/2021 1:11:11 PM

29030601206220210619

Abdul Hadhi

0523427529

Complaints

CRM NO#2922290- P-Miller New Left/Right Facing Corner - there is no issue in the sofa -last week delivered - talk to cx & close the issue - inspection team- Raju gajulla

OPN

201463

More

@Ankit Arora<mailto:[email-masked]>  please advice how to proceed.

Thanks & Regards,

From: Radhika Jawle
Sent: Saturday, July 3, 2021 12:45 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2769561] - Returns

Dear,

Please check as the agent already committed to the customer that will process the return for the item for the refund.

Comp. no

Call Date

Invoice No

Customer Name

Customer Mobile

Reason

Call Details

Call Status

Agent

Select

MoreInfo

2931490

6/29/2021 1:11:11 PM

29030601206220210619

Abdul Hadhi

0523427529

Complaints

CRM NO#2922290- P-Miller New Left/Right Facing Corner - there is no issue in the sofa -last week delivered - talk to cx & close the issue - inspection team- Raju gajulla

OPN

201463

More

Thanks & Regards,

Sabry Yousef

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 26, 2021 5:53 PM
To: Anton Dilshan <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; Manjunatha Venkataswamy <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Subhash Jangir <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2769561] - Returns

External email sender, please take precaution.

Hi team

​

Please take a look at ticket #2769561<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2769561&data=04%7C01%7CManjunath.Venkataswamy%40landmarkgroup.com%7Cdc8d363ef22444ed731708d93eb8297e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637609782947469160%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=F%2BixEHvcuIWDNPrB0W3ZUg2OBJvHpTW3eQf9%2FGrNfFA%3D&reserved=0> raised by Abdul Hadhi ([email-masked]<mailto:[email-masked]>).

Order number : 29030601206220210619
crm: 2922290

Miller corner sofa installed in wrong way do need ful to replace with new one . one leg is  not touching floor. pics attached .

Thanks & Regards

The Support Team

On Sat, 26 Jun at 5:46 PM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

Abdul Hadhi

[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]

Please go ahead and with return of the item

04:46 PM, 26th Jun

waseem

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]

Hi Abdul Hadhi , I am waseem, Please allow me one moment while I look up the status. This may take a moment.

05:18 PM, 26th Jun

waseem

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]

Please allow me a moment and I will check on this for you.

05:24 PM, 26th Jun

waseem

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]

May I know have you raised return request for this item already ?

05:33 PM, 26th Jun

waseem

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]

I would like to inform you that I have raise complaint. Our team will contact you soon. For reference this is complaint number 2922290 under this order number 29030601206220210619 .

05:43 PM, 26th Jun

waseem

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]

Is there anything else I can assist you with today?

05:43 PM, 26th Jun

waseem

[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]

It was a pleasure to assist you. Thank you for shopping with us.

Have a wonderful day.

05:46 PM, 26th Jun

View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F499504828089182&data=04%7C01%7CManjunath.Venkataswamy%40landmarkgroup.com%7Cdc8d363ef22444ed731708d93eb8297e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637609782947479156%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4zkwIMZQJWOx8p7PL5Jmi7N%2BdFlCu0xSPWfUWCdmtYs%3D&reserved=0>

2769561:1125156

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