Subject: Daily performance summary for LiveSalesman team for Jul 3rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Jul 2021 09:05:07 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 3rd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | HB-LSM-KSA-Closed | HB-LSM-KSA-Followup | Grand Total
Hasan Nour | 5 | 0 | 9 | 0 | 14
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Amr Khalil | 0 | 6 | 2 | 0 | 8
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 4 | 0 | 2 | 6
Malek Hosan | 0 | 7 | 0 | 0 | 7
RAMI KASSAM | 0 | 2 | 0 | 0 | 2
Yahkoob Erachat | 0 | 3 | 4 | 2 | 9
Grand Total | 5 | 22 | 15 | 4 | 46

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Delivery Status | 4
| | Partial Delivery | 4
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 24
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 1
| | Website/App Issues | 2
| Policy Related | Return Policy | 1
| Product Related | (blank) | 1
| | Product Specification | 2
PreSales Total | | | 9
Grand Total | | | 33

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 1 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 1 | 1 | 0 | 3

Total count of ageing for HB-LSM-KSA-Closed:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 0 | 0 | 0 | 1

Total count of ageing for HB-LSM-KSA-Followup:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 2 | 1 | 0 | 0 | 0 | 0 | 3
Yahkoob Erachat | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 2 | 1 | 0 | 0 | 0 | 6

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 0 | 1 | 2 | 1 | 1 | 9 | 14
RAMI KASSAM | 2 | 0 | 3 | 2 | 4 | 6 | 17
Javed Aslam | 2 | 1 | 0 | 1 | 2 | 11 | 17
Yahkoob Erachat | 2 | 1 | 2 | 3 | 0 | 7 | 15
Mohd Iqbal | 6 | 3 | 1 | 1 | 8 | 5 | 24
Malek Hosan | 2 | 3 | 2 | 2 | 3 | 4 | 16
Hasan Nour | 2 | 3 | 1 | 0 | 0 | 0 | 6
Amr Khalil | 6 | 1 | 0 | 0 | 0 | 0 | 7
Grand Total | 22 | 13 | 11 | 10 | 18 | 42 | 116

Please feel free to reach out for any further clarifications.