Subject: RE: [#2729361] - Returns
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Home Box <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Yahia Taha <[email-masked]>
Date: Sat, 3 Jul 2021 14:14:09 +0000

Hi @Niren Dsouza<mailto:[email-masked]> you already share this order on goodwill sheet,  why this ticket still open???

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Home Box <[email-masked]>
Sent: Friday, July 02, 2021 12:30 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Yahia Taha <[email-masked]>
Subject: Fwd: [#2729361] - Returns

External email sender, please take precaution.
Please take a look at ticket #2729361<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2729361&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C7b9020b6dcbd47d9816608d93d3c05fe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637608150271872740%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZfMOTLTumuYnox4bgKa0B1LU%2Biy0aSl3cSKlJKe9%2Brc%3D&reserved=0> raised by العنود البلوي ([email-masked]<mailto:[email-masked]>).

Hi Team.

Return received under RMA: 100102949 request to process manual refund.

Order Date :  May 29, 2021
Order ID:  6312915898
Item ID: 162776928 - - Boutique Carolina BIAB Cotton 7-Piece King Comforter Set - 220x240 cms
Regards.
The Support Team.
On Tue, 29 Jun at 3:03 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
مرحبا،

شكرا لتواصلك معنا.

تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به.

يرجى العلم أن العمل قيد الإجراءات الحين ،ستتم حل المشكلة  في أسرع وقت ممكن،وسيتم التواصل معكم في حال وجود أي معلومات جديدة.

شكرا لتعاونكم وتفهمكم معنا.

لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.

أصدقائك
فريق الدعم

2729361:1125156
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Subject: Manual refund pending details
From: Niren Dsouza <[email-masked]>
To: Yahia Taha <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Date: Wed, 30 Jun 2021 11:12:49 +0000

External email sender, please take precaution.

Hi Team,

Please find the following list for manual processing of refund.
Would appreciate your assistance in the same.
Date     Complaint type  Agent   Order No.       Value   FD ticket       Inventory status        Last mile team update
14/06/2021       Refund  Saleh   6293711318      181.5   2492081         Refund  Return received - wrong delivered items cannot be processed proceed manual refund and close.
14/06/2021       Refund  Mohd iqbal      6305930324      164.00  162926834       refund  Missing items debited to courier - proceed manual refund and close
13/06/2021       Manual Refund   Javed   6285992417      109     2288756                Item: 162374870 - - Delta Blackout Roller Blind - 180x210 cms cx ordered 2 units but only received 1 unit .. karim said to proceed with manual refund

13/06/2021       Refund manually         yahkoob         6299733034      257     2567155         Refund manually         return received but wrong delivered items cannot be processed - proceed manual refund and close
14/06/2021       Refund  Mohd iqbal      6305930324      70.00   163035160       refund manually         item No 163035160 - received as unexpected item - proceed manual refund and close
21/06/2021       manual refun    yahkoob         6302628933      459     2712109         refund manually         Proceed manual refund for the missing item and close. Item id:
162923545
22/06/2021       Refund  Javed   6312915898      215.00  2729361         Manual refund   162776928 Boutique Carolina BIAB Cotton 7-Piece King Comforter Set - 220x240 cms
Cx returned this Item but Warehouse says wrong item received proceed manual refund .
26/6/2021        Refund  Khalil  6317839042      256.00  2721050         Manual Refund   Karim requested that the amount to be debited from the Aramex team and the refund is manually refunded to the Cx.
24/6/2021        Refund  Rami    6304776000      209     2694335         Manual refund   Team informed that (return debited to Aramex - proceed manual refund and close

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]
 <https://mail.lsmindia.com/service/home/~/?auth=co&loc=en_US&id=2752&part=2.2>