Subject: RE: [#2515686] - Refund Credit of order# 6300063487
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Home Box <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Yahia Taha <[email-masked]>
Date: Sat, 3 Jul 2021 13:55:35 +0000

Hi team,
Why didn’t you create child ticket ???

Create and assign KSA WH escalation

@Niren Dsouza<mailto:[email-masked]>FYI

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Home Box <[email-masked]>
Sent: Saturday, July 03, 2021 4:01 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Yahia Taha <[email-masked]>
Subject: Fwd: [#2515686] - Refund Credit of order# 6300063487

External email sender, please take precaution.

Hi Team,

Issue: item is not delivered to wh. long due.

Order number: 6300063487
Order date: May 29, 2021
AWB. RP0427210001038
RMA. 1000838558 this RMA is deleted in Hybris,
Item id: 162137379 - - Nova 3-Tier Rectangular Serving Set

 another RMA is created for collection in Hybris, (1001021372  AWB no: RP0607210004176 )

Issue:   unde this RMA (1000838558)  order is colllcted on 27 - april -2021 as per the information from the cx But,  wh says it is not received and as per the rma: it is not collected and
This rma is deleted in Hybris.

cx several time confimed that he didn't get any return slip and he returned item.  and he gave us  the contact number of the courier person who collected the this item:   +966598068749,

cs sent us screent shot that include the contact no: of the courier person.

Kindly check and update and help us. logn due.

Thanks and Regard
The support team.

On Tue, 29 Jun at 3:06 PM , Home Box <[email-masked]> wrote:
Dear team,
Which one the order has this issue

[Image removed by sender.]

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7Cf24c71d15ea54741973d08d93e2292eb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637609140487277812%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RtaDxuLdtwElMfrf8oTltJ6QqswErVswHfcFJT18vok%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7Cf24c71d15ea54741973d08d93e2292eb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637609140487287769%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PRbg4vPq7efVzvtv%2Bf3otc%2F88Ah2%2Br6kJeRyyCosopE%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Home Box <[email-masked]>
Sent: Monday, June 28, 2021 3:43 PM
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#2515686] - Refund Credit of order# 6300063487

External email sender, please take precaution.
Hi Team,

Issue : late refund
Order number : 6312691002
Order date: May 29, 2021
Tracking ID: RP0607210004176

Assistance required : Approval needs to be processed refund .
As per customer return items have been collected by collection team as customer provided driver's number (966598068749) in reference and i have pushed thrice to relevant team to submit return items to the warehouse but Mustehsan Siddiqui added note thrice that LMG team not the pick up this order,we checked with WH and courier team they confided that item not collected nor delivered to the WH, but cx insisting for the same and it's pending since two months, value of the return item SAR 129.00 . Please provide us refund approval.

Please look into this matter and the needful.
Your friends
The Support Team

On Sun, 27 Jun at 1:46 PM , Ainiya Khan <[email-masked]<mailto:[email-masked]>> wrote:
Thank you for your response.

On Sun, 27 Jun 2021, 12:41 Home Box, <[email-masked]<mailto:[email-masked]>> wrote:
​Hi,

Thank you for reaching out to us and giving us the opportunity to serve you.

We sincerely apologize for any inconvenience caused,
​
We would like to inform you that we are working on this issue and your issue will be resolved as soon as possible.

We request you to please allow us some time so we can work on this and do the needful.

We appreciate your patience.

Your Friends,
The Support Team

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2515686:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com