Subject: FW: [#2769561] - Returns
From: Radhika Jawle <[email-masked]>
To: Niren Dsouza <[email-masked]>, Ankit Arora <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Sat, 3 Jul 2021 09:04:16 +0000

Hi @Niren Dsouza<mailto:[email-masked]>,

Team committed to customer will pullout the item for refund. Without checking the CRM.
2931490
6/29/2021 1:11:11 PM
29030601206220210619
Abdul Hadhi
0523427529
Complaints
CRM NO#2922290- P-Miller New Left/Right Facing Corner - there is no issue in the sofa -last week delivered - talk to cx & close the issue - inspection team- Raju gajulla
OPN
201463
More<javascript:openpopup('2931490','AE')>

@Ankit Arora<mailto:[email-masked]>  please advice how to proceed.

Thanks & Regards,

From: Radhika Jawle
Sent: Saturday, July 3, 2021 12:45 PM
To: Murtaza Kutiyanawala <[email-masked]>; Radhika Jawle <[email-masked]>
Subject: RE: [#2769561] - Returns

Dear,

Please check as the agent already committed to the customer that will process the return for the item for the refund.

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
2931490
6/29/2021 1:11:11 PM
29030601206220210619
Abdul Hadhi
0523427529
Complaints
CRM NO#2922290- P-Miller New Left/Right Facing Corner - there is no issue in the sofa -last week delivered - talk to cx & close the issue - inspection team- Raju gajulla
OPN
201463
More<javascript:openpopup('2931490','AE')>

Thanks & Regards,
Sabry Yousef

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 26, 2021 5:53 PM
To: Anton Dilshan <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; Manjunatha Venkataswamy <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Subhash Jangir <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2769561] - Returns

External email sender, please take precaution.
Hi team
​
Please take a look at ticket #2769561<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2769561&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Caab45ab9e2c0409752c508d93dfed940%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637608987041165860%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qOvESHJfVlJxeHQS2YTSWfcPvoeQQbeY54mZdGhnT%2BU%3D&reserved=0> raised by Abdul Hadhi ([email-masked]<mailto:[email-masked]>).

Order number : 29030601206220210619
crm: 2922290
Miller corner sofa installed in wrong way do need ful to replace with new one . one leg is  not touching floor. pics attached .

Thanks & Regards
The Support Team
On Sat, 26 Jun at 5:46 PM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
Abdul Hadhi
[https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png]
Please go ahead and with return of the item
04:46 PM, 26th Jun
waseem
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]
Hi Abdul Hadhi , I am waseem, Please allow me one moment while I look up the status. This may take a moment.
05:18 PM, 26th Jun
waseem
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]
Please allow me a moment and I will check on this for you.
05:24 PM, 26th Jun
waseem
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]
May I know have you raised return request for this item already ?
05:33 PM, 26th Jun
waseem
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]
I would like to inform you that I have raise complaint. Our team will contact you soon. For reference this is complaint number 2922290 under this order number 29030601206220210619 .
05:43 PM, 26th Jun
waseem
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]
Is there anything else I can assist you with today?
05:43 PM, 26th Jun
waseem
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]
It was a pleasure to assist you. Thank you for shopping with us.
Have a wonderful day.
05:46 PM, 26th Jun
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F499504828089182&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Caab45ab9e2c0409752c508d93dfed940%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637608987041165860%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ivmQyty6384uTTODxi5wfYA5gLAbEBgriJrjaX1hdFI%3D&reserved=0>

2769561:1125156
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