Subject: Daily performance summary for LiveSalesman team for Jul 2nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Jul 2021 09:01:07 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 2nd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 2 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 23 | 0 | 4 | 28
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 7 | 0 | 4 | 0 | 4 | 15
Amir Aziz | 1 | 0 | 0 | 13 | 0 | 14
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 4
Jok Kuol | 0 | 6 | 16 | 0 | 0 | 22
Mohammad Faizan | 0 | 2 | 28 | 0 | 0 | 30
Waseem Ahemad . Khan | 0 | 5 | 36 | 0 | 0 | 41
Adam musa yagoub yousif | 0 | 0 | 33 | 0 | 0 | 33
Mohammed Ali | 0 | 0 | 3 | 0 | 7 | 10
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 14 | 145 | 13 | 15 | 199

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Delivery Status | 16
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 14
| | Refunds after Return | 1
| | Return item not received | 2
| | Return Request Initiation | 7
Customer Services Total | | | 48
Mattress Related | Post-Sales | Delivery & Shipping Related | 1
| Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 2
No Answer | No Answer | (blank) | 1
No Answer Total | | | 6
No Answer | No Answer | No Answer | 5
PreSales | Other Enquiry | (blank) | 3
| | Offers | 2
| | Payment Methods | 2
| | Store Availability | 13
| | Store Location | 5
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 10
| | Delivery Time | 3
| | Return Policy | 2
| Product Related | (blank) | 3
| | Combo | 1
| | Pricing | 6
| | Product Specification | 72
PreSales Total | | | 123
Grand Total | | | 179

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 14 | 0 | 0 | 1 | 1 | 0 | 16
Hasan Nour | 14 | 3 | 0 | 1 | 0 | 0 | 18
Amr Khalil | 1 | 0 | 1 | 0 | 0 | 0 | 2
Amir Aziz | 6 | 0 | 0 | 0 | 0 | 0 | 6
Niren Dsouza | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 37 | 3 | 1 | 2 | 1 | 0 | 44

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 3 | 0 | 1 | 1 | 2 | 2 | 9
Abu Sufian | 0 | 1 | 3 | 1 | 1 | 1 | 7
Ankit Kumar | 1 | 0 | 0 | 1 | 1 | 1 | 4
Mohammad Faizan | 3 | 0 | 1 | 0 | 1 | 0 | 5
Sreelal.t CT | 2 | 4 | 0 | 4 | 0 | 0 | 10
Waseem Ahemad . Khan | 5 | 0 | 1 | 3 | 0 | 0 | 9
Jok Kuol | 4 | 0 | 2 | 0 | 0 | 0 | 6
Ibrahem Mahmoud | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 20 | 6 | 9 | 10 | 5 | 4 | 54

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 16 | 4 | 0 | 1 | 1 | 1 | 23
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 20 | 4 | 0 | 1 | 1 | 3 | 29

Please feel free to reach out for any further clarifications.