Subject: Field settings deletion in Freshdesk.
From: Niren Dsouza <[email-masked]>
To: saurabh <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 2 Jul 2021 04:12:30 -0700 (MST)

Hi Saurabh, 

This is to apprise you of the issue with Freshdesk properties. 
Wrt the issue we faced yesterday where the properties field was removed, Ashish did manage to restore it, however the sub-field which was linked to those properties has been deleted and we have no way of restoring them. 
I had made a list of the primary properties which Ashish manually added in, however we don't have a list of the sub-field and it's properties for each respective category. 
Eg. Main field : Pre-order inquiry . The sub-field that used to open contained : Product inquiry,store location, etc. 

Since we don't have a list of the sub-fields we have not been able to add them back in. 
Would appreciate your advice on this as I believe these properties are used by all the various departments in Landmark. 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]