Subject: Daily performance summary for LiveSalesman team for Jul 1st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 1st, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | HB-LSM-KSA-Closed | HB-LSM-KSA-Followup | Grand Total
Hasan Nour | 0 | 11 | 0 | 1 | 12
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0
Amr Khalil | 1 | 10 | 0 | 0 | 11
Mohd Iqbal | 0 | 16 | 0 | 0 | 16
Javed Aslam | 0 | 6 | 0 | 0 | 6
Saleh Ahmed | 0 | 8 | 0 | 0 | 8
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 6 | 0 | 0 | 6
Syed Ataullah | 0 | 2 | 0 | 0 | 2
Yahkoob Erachat | 0 | 4 | 1 | 0 | 5
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0
Grand Total | 1 | 63 | 1 | 1 | 66

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 11
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Return item not received | 2
Customer Services Total | | | 19
PreSales | Other Enquiry | Using Shukran Points | 1
| | Website/App Issues | 1
PreSales Total | | | 2
Grand Total | | | 21

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 2 | 1 | 1 | 5
Amr Khalil | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 1 | 0 | 0 | 2 | 2 | 1 | 6

Total count of ageing for HB-LSM-KSA-Closed:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for HB-LSM-KSA-Followup:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 1 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 10 | 6 | 3 | 5 | 5 | 13 | 42
RAMI KASSAM | 0 | 1 | 1 | 1 | 0 | 3 | 6
Mohd Iqbal | 27 | 3 | 1 | 5 | 11 | 11 | 58
Javed Aslam | 3 | 2 | 2 | 0 | 1 | 8 | 16
Yahkoob Erachat | 8 | 2 | 2 | 0 | 0 | 4 | 16
Malek Hosan | 2 | 1 | 0 | 0 | 1 | 0 | 4
Amr Khalil | 7 | 1 | 0 | 1 | 0 | 0 | 9
Hasan Nour | 3 | 1 | 1 | 0 | 0 | 0 | 5
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 61 | 17 | 10 | 12 | 18 | 39 | 157

Please feel free to reach out for any further clarifications.