Subject: Daily performance summary for LiveSalesman team for Jul 1st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 1st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 4
Ibrahem Mahmoud | 0 | 0 | 26 | 0 | 0 | 26
Amr Khalil | 1 | 0 | 0 | 1 | 0 | 2
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 5 | 0 | 0 | 5
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 4 | 0 | 18 | 22
Ankit Kumar | 8 | 1 | 3 | 0 | 11 | 23
Adam musa yagoub yousif | 0 | 2 | 35 | 0 | 0 | 37
Jok Kuol | 0 | 2 | 20 | 0 | 0 | 22
Mohammad Faizan | 0 | 2 | 27 | 0 | 0 | 29
Sreelal.t CT | 0 | 7 | 18 | 0 | 0 | 25
Waseem Ahemad . Khan | 0 | 2 | 39 | 0 | 0 | 41
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 8 | 0 | 5 | 14
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 13 | 17 | 185 | 1 | 35 | 251

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 9
| | Delayed Delivery (HH) | 2
| | Delivery Status | 45
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 21
| Refunds and Cancelations | Cancelation | 9
| | Refunds after Return | 2
| | Return item not received | 2
| | Return Request Initiation | 3
Customer Services Total | | | 97
No Answer | No Answer | No Answer | 8
No Answer Total | | | 8
PreSales | Other Enquiry | (blank) | 3
| | Offers | 3
| | Payment Methods | 5
| | Store Availability | 21
| | Store Location | 3
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 11
| | Delivery Time | 4
| Product Related | (blank) | 2
| | Combo | 2
| | Pricing | 2
| | Product Specification | 42
PreSales Total | | | 100
Grand Total | | | 205

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 7 | 0 | 0 | 1 | 1 | 0 | 9
Hasan Nour | 14 | 2 | 1 | 1 | 0 | 0 | 18
Amr Khalil | 1 | 1 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 0 | 5
Niren Dsouza | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 29 | 3 | 1 | 2 | 1 | 0 | 36

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 6 | 1 | 0 | 2 | 1 | 2 | 12
Abu Sufian | 1 | 4 | 1 | 0 | 1 | 1 | 8
Ankit Kumar | 1 | 0 | 0 | 1 | 2 | 0 | 4
Sreelal.t CT | 5 | 4 | 0 | 4 | 0 | 0 | 13
Waseem Ahemad . Khan | 2 | 0 | 2 | 2 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 1 | 0 | 0 | 0 | 5
Jok Kuol | 3 | 2 | 1 | 0 | 0 | 0 | 6
Mohammad Faizan | 3 | 1 | 0 | 0 | 0 | 0 | 4
Ibrahem Mahmoud | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 25 | 14 | 5 | 9 | 4 | 3 | 60

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 2 | 6
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 21 | 2 | 0 | 2 | 0 | 1 | 26
Jok Kuol | 0 | 1 | 1 | 0 | 0 | 0 | 2
Ali Mohamed Ahmed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohd Iqbal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yahia Sholkami Taha | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 28 | 3 | 2 | 2 | 0 | 5 | 40

Please feel free to reach out for any further clarifications.