Subject: RE: Damage Item - NAED60017826896-1 (29041101158720210623)
From: Mansoor Khan <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Shadab Ahmed Khan <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Thu, 1 Jul 2021 13:17:40 +0000

@Murtaza Kutiyanawala<mailto:[email-masked]> Kindly try to convince the customer for 10% discount on next purchase.

Ask the customer to send email to [email-masked]<mailto:[email-masked]>, so that he can approve him discount.

If the Customer is still not convinced, then we can pull out the item and process the refund.

Regards,
Mansoor Khan.

From: Mansoor Khan
Sent: Thursday, July 1, 2021 4:21 PM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Shadab Ahmed Khan <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Niren Dsouza <[email-masked]>
Subject: RE: Damage Item - NAED60017826896-1 (29041101158720210623)

@Murtaza Kutiyanawala<mailto:[email-masked]> As per the customer they replaced 3 parts of the product on Monday and then he called them back when he noticed the scratches on the product , the technician came today and took pics then left, Cx requested to return the item and get a full refund as the issue is with the quality of the product .

Kindly talk to customer and Pull out the Item , So that we noon team can process the refund.

Regards,
Mansoor Khan.

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 11:13 AM
To: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damage Item - NAED60017826896-1 (29041101158720210623)

Hi Mansoor,

Complaint has already been raised and today the team is going for refixing.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C1a40eae58baf462ef42a08d93c5fb79b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637607204059097613%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ag0W%2FoQyn6Mo%2FYyhbo5DRxCn%2F0%2FKuPLO8lSmdrr2Bw4%3D&reserved=0>

From: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 11:06 AM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damage Item - NAED60017826896-1 (29041101158720210623)

29041101158720210623

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 11:05 AM
To: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damage Item - NAED60017826896-1

Hi Mansoor,

Please share HB order #

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C1a40eae58baf462ef42a08d93c5fb79b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637607204059097613%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ag0W%2FoQyn6Mo%2FYyhbo5DRxCn%2F0%2FKuPLO8lSmdrr2Bw4%3D&reserved=0>

From: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 10:52 AM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: FW: Damage Item - NAED60017826896-1

Team,

Kindly check the issue and arrange technician visit.

Regards,
Mansoor Khan

From: Sanchit Gandotra <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 1, 2021 10:25 AM
To: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Cc: Manojkrishna Eswaramurthy <[email-masked]<mailto:[email-masked]>>; Kit Logarta <[email-masked]<mailto:[email-masked]>>; Marwa Adel Naoum Osman <[email-masked]<mailto:[email-masked]>>; Shahzaib Maqbool <[email-masked]<mailto:[email-masked]>>
Subject: Damage Item - NAED60017826896-1

External email sender, please take precaution.

Hi Partner

As per customer the item is damaged and scratched .

PFA the images .

Many Thanks

Sanchit
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