Subject: Daily performance summary for LiveSalesman team for Jun 30th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 30th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 18 | 0 | 0 | 0 | 0 | 18
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 14 | 0 | 1 | 18
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 7 | 0 | 28 | 35
Ankit Kumar | 0 | 2 | 33 | 0 | 1 | 36
Amir Aziz | 9 | 0 | 0 | 9 | 0 | 18
Niren Dsouza | 4 | 0 | 0 | 0 | 0 | 4
Adam musa yagoub yousif | 0 | 6 | 25 | 0 | 0 | 31
Mohammad Faizan | 0 | 4 | 40 | 0 | 0 | 44
Sreelal.t CT | 0 | 3 | 45 | 0 | 0 | 48
Abu Sufian | 0 | 0 | 51 | 0 | 0 | 51
Ibrahem Mahmoud | 0 | 0 | 22 | 0 | 0 | 22
Javed Aslam | 0 | 0 | 4 | 0 | 0 | 4
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 3 | 3
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 31 | 18 | 241 | 9 | 33 | 332

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Day of Delivery - Status | 10
| | Delivery Status | 122
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 6
| | Return Request Initiation | 6
Customer Services Total | | | 157
No Answer | (blank) | (blank) | 10
| No Answer | No Answer | 10
No Answer Total | | | 20
PreSales | Other Enquiry | (blank) | 1
| | Offers | 15
| | Store Availability | 12
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 6
| | Delivery Time | 3
| Product Related | Pricing | 3
| | Product Specification | 50
PreSales Total | | | 92
Grand Total | | | 269

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 7 | 17 | 2 | 1 | 27
Amr Khalil | 1 | 3 | 0 | 2 | 3 | 0 | 9
Amir Aziz | 5 | 2 | 7 | 2 | 0 | 0 | 16
Hasan Nour | 24 | 3 | 0 | 1 | 0 | 0 | 28
Niren Dsouza | 2 | 0 | 4 | 0 | 0 | 0 | 6
Grand Total | 32 | 8 | 18 | 22 | 5 | 1 | 86

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 5 | 1 | 0 | 1 | 1 | 2 | 10
Ankit Kumar | 2 | 0 | 0 | 2 | 1 | 1 | 6
Abu Sufian | 2 | 3 | 1 | 1 | 0 | 1 | 8
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 1 | 1 | 0 | 0 | 6
Sreelal.t CT | 7 | 0 | 0 | 2 | 0 | 0 | 9
Waseem Ahemad . Khan | 0 | 2 | 3 | 0 | 0 | 0 | 5
Jok Kuol | 2 | 4 | 0 | 0 | 0 | 0 | 6
Ibrahem Mahmoud | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammad Faizan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 25 | 11 | 5 | 7 | 2 | 4 | 54

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Mohamed Ahmed | 0 | 1 | 0 | 0 | 0 | 1 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sreelal.t CT | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 3 | 0 | 1 | 1 | 0 | 1 | 6
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 1 | 0 | 2
Mohammed Ali | 24 | 1 | 0 | 1 | 0 | 0 | 26
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 31 | 2 | 2 | 2 | 1 | 4 | 42

Please feel free to reach out for any further clarifications.