Subject: RE: Manual refund pending details
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Yahia Taha <[email-masked]>
Date: Wed, 30 Jun 2021 13:15:01 +0000

Hi Niren,

For this order 6317839042 already sent before we cannot do the manual refund is already return as NDR, and as you see the below sheet there’s some orders are already processed & duplicated order.

Thank you.

Order No.
Value
6293711318
Added on goodwill sheet
6305930324
Added on goodwill sheet
6285992417
Already processed
6299733034
Already processed
6305930324
Duplicated
6302628933
Added on goodwill sheet
6312915898
Added on goodwill sheet
6317839042
This order is already return NDR
6304776000
Added on goodwill sheet

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Niren Dsouza <[email-masked]>
Sent: Wednesday, June 30, 2021 2:13 PM
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Subject: Manual refund pending details

External email sender, please take precaution.
Hi Team,

Please find the following list for manual processing of refund.
Would appreciate your assistance in the same.
Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
14/06/2021
Refund
Saleh
6293711318
181.5
2492081
Refund
Return received - wrong delivered items cannot be processed proceed manual refund and close.
14/06/2021
Refund
Mohd iqbal
6305930324
164.00
162926834
refund
Missing items debited to courier - proceed manual refund and close
13/06/2021
Manual Refund
Javed
6285992417
109
2288756
Item: 162374870 - - Delta Blackout Roller Blind - 180x210 cms cx ordered 2 units but only received 1 unit .. karim said to proceed with manual refund
13/06/2021
Refund manually
yahkoob
6299733034
257
2567155
Refund manually
return received but wrong delivered items cannot be processed - proceed manual refund and close
14/06/2021
Refund
Mohd iqbal
6305930324
70.00
163035160
refund manually
item No 163035160 - received as unexpected item - proceed manual refund and close
21/06/2021
manual refun
yahkoob
6302628933
459
2712109
refund manually
Proceed manual refund for the missing item and close. Item id:
162923545
22/06/2021
Refund
Javed
6312915898
215.00
2729361
Manual refund
162776928 Boutique Carolina BIAB Cotton 7-Piece King Comforter Set - 220x240 cms
Cx returned this Item but Warehouse says wrong item received proceed manual refund .
26/6/2021
Refund
Khalil
6317839042
256.00
2721050
Manual Refund
Karim requested that the amount to be debited from the Aramex team and the refund is manually refunded to the Cx.
24/6/2021
Refund
Rami
6304776000
209
2694335
Manual refund
Team informed that (return debited to Aramex - proceed manual refund and close

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]
[Image removed by sender.]
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