Subject: Daily performance summary for LiveSalesman team for Jun 29th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Jun 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 29th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 19 | 0 | 0 | 0 | 0 | 19
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 32 | 0 | 5 | 40
Ibrahem Mahmoud | 0 | 0 | 41 | 0 | 0 | 41
Malek Hosan | 0 | 2 | 0 | 0 | 0 | 2
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 1
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 1 | 0 | 53 | 54
Abu Sufian | 0 | 1 | 45 | 0 | 0 | 46
Jok Kuol | 0 | 7 | 28 | 0 | 0 | 35
Mohammad Faizan | 0 | 2 | 29 | 0 | 0 | 31
Sreelal.t CT | 0 | 7 | 52 | 0 | 0 | 59
Waseem Ahemad . Khan | 0 | 3 | 36 | 0 | 0 | 39
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 4 | 4
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 1
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 19 | 25 | 265 | 0 | 64 | 373

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delivery Status | 123
| | Partial Delivery | 2
| | Reschedule Delivery | 3
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 13
| | Refund for Other reason | 2
| | Refunds after Return | 3
| | Return item not received | 1
| | Return Request Initiation | 3
Customer Services Total | | | 167
Mattress Related | Post-Sales | Product Complaints | 2
Mattress Related Total | | | 2
No Answer | No Answer | (blank) | 2
No Answer Total | | | 20
No Answer | No Answer | No Answer | 18
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 2
| | Store Availability | 16
| | Store Location | 10
| | Using Shukran Points | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 11
| | Delivery Time | 3
| Product Related | (blank) | 1
| | Pricing | 2
| | Product Specification | 21
PreSales Total | | | 73
Grand Total | | | 262

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 3 | 6 | 17 | 1 | 1 | 28
Amr Khalil | 4 | 0 | 0 | 2 | 3 | 0 | 9
Amir Aziz | 2 | 0 | 9 | 0 | 0 | 0 | 11
Hasan Nour | 17 | 1 | 1 | 0 | 0 | 0 | 19
Niren Dsouza | 0 | 4 | 0 | 0 | 0 | 0 | 4
Grand Total | 23 | 8 | 16 | 19 | 4 | 1 | 71

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 5 | 2 | 2 | 3 | 0 | 2 | 14
Adam musa yagoub yousif | 2 | 4 | 0 | 1 | 1 | 2 | 10
Sreelal.t CT | 6 | 0 | 0 | 2 | 0 | 1 | 9
Ankit Kumar | 1 | 0 | 0 | 1 | 0 | 1 | 3
Waseem Ahemad . Khan | 2 | 4 | 2 | 2 | 0 | 0 | 10
Mosab Mohammed Abdalla Nasreldin | 7 | 1 | 1 | 1 | 0 | 0 | 10
Jok Kuol | 6 | 1 | 1 | 0 | 0 | 0 | 8
Ibrahem Mahmoud | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 31 | 12 | 6 | 10 | 1 | 6 | 66

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Mohamed Ahmed | 0 | 1 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 1 | 4
Ankit Kumar | 5 | 0 | 3 | 1 | 1 | 0 | 10
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohammed Ali | 24 | 0 | 1 | 2 | 0 | 0 | 27
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 36 | 2 | 4 | 3 | 2 | 2 | 49

Please feel free to reach out for any further clarifications.