Subject: RE: [#2615677] - 6297513565/Refund issue
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: HB.CCCKSA <[email-masked]>
Cc: Yahia Taha <[email-masked]>, Niren Dsouza <[email-masked]>, Home Box <[email-masked]>, Faizal Maradeya <[email-masked]>, Karim Asklany <[email-masked]>, Ahmad Alawneh <[email-masked]>, Youssef Amr <[email-masked]>
Date: Tue, 29 Jun 2021 13:58:45 +0000

Dear team,
IT ticket has been raised.

Thank you.

Request ID
REQ0307149<https://landmarkit.service-now.com/sc_req_item.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=request.number%3DREQ0307149>
Status
Pending
Description
6297513565 1000861377 need process rma on hybris

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Sunday, June 27, 2021 4:17 PM
To: Niren Dsouza <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Yahia Taha <[email-masked]>; Home Box <[email-masked]>; Faizal Maradeya <[email-masked]>; Karim Asklany <[email-masked]>; Ahmad Alawneh <[email-masked]>; Youssef Amr <[email-masked]>
Subject: RE: [#2615677] - 6297513565/Refund issue

Hi Niren,
We get the approval to process manual refund please assign someone from your team to close the below tickets now the customer open 30 tickets before, I will call the customer.

Thank you.

Jira has been raised.

 REL-144288 - #6297513565-1000861377-Need process RMA <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-144288&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc476e7647e0453e31a408d9396dd6b8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603966173448235%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZpGg8T2yzb1ud7QZezNLoi9rmnEF3RtL9wV1ZiT9znw%3D&reserved=0>

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc476e7647e0453e31a408d9396dd6b8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603966173458193%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=v3RTuaQCQy9PrakFlD63qSSTsEFRq47m%2BVhLK4RUuhs%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc476e7647e0453e31a408d9396dd6b8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603966173458193%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Oa74gl3auCMm8d8lMeVT5rsrHYHcuehkmPbVJ4qPqSg%3D&reserved=0>
[lg][hb]

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 27, 2021 4:05 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2615677] - 6297513565/Refund issue

Ok please  process

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 27, 2021 5:04 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2615677] - 6297513565/Refund issue

Hi @Faizal Maradeya<mailto:[email-masked]>,
Reminder.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc476e7647e0453e31a408d9396dd6b8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603966173468148%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=q6uOY5tKrv%2FVGgZHwfB7xNuszDlwJQdCMNknyBO04mk%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc476e7647e0453e31a408d9396dd6b8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603966173468148%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tXetvO8VSeo11yNG28TyxdKbjm7obtcC0uBnI59YVi8%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 08, 2021 5:50 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2615677] - 6297513565/Refund issue

Hi Faizal,
As you see this item is returned under old RMA but new RMA is process as pickup complete, so I cannot delete RMA, kindly we need your approval to processed manual refund.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc476e7647e0453e31a408d9396dd6b8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603966173478104%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3GeJVwT%2FKZ1fjCV%2B3Lc0XjphMOhsGpBL%2B%2Bqt1BAZ2s0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc476e7647e0453e31a408d9396dd6b8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603966173478104%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yYw%2FuP%2BXzOmDnmY4Z8jnxg4C8UVPEkWacmaZkv7ZKBw%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 07, 2021 1:02 PM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2615677] - 6297513565 رقم الطلب

Hi Youssef,

Noted.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc476e7647e0453e31a408d9396dd6b8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603966173478104%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3GeJVwT%2FKZ1fjCV%2B3Lc0XjphMOhsGpBL%2B%2Bqt1BAZ2s0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc476e7647e0453e31a408d9396dd6b8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603966173488063%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DvP29UU7aAZdfUkz8bhRPmLa3Z%2FZGFrpSynt47cSXUc%3D&reserved=0>
[lg][hb]

From: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 07, 2021 12:43 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2615677] - 6297513565 رقم الطلب

External email sender, please take precaution.
Dear Hamza

Please be noted by the below

duplicate collection already collected under refrence #D19EE27 # 46708240725

Best regards
Youssef Amr Abdelaziz
Customer success specialist
Aramex International – Cairo , Egypt
Tel : 0233339970
Mob : +201224173312
www.aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc476e7647e0453e31a408d9396dd6b8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603966173488063%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=X%2Bnd3G%2BsWVR3TOkrVis%2FRqFJ%2BAU6lwr4osirYLz8wUw%3D&reserved=0>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 6, 2021 5:08 PM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2615677] - 6297513565 رقم الطلب

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Youssef,
Please check this AWB : 46712355793 the still not return, kindly do the needful, or we have to debit.

Thank you.

@Karim Asklany<mailto:[email-masked]>FYI

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc476e7647e0453e31a408d9396dd6b8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603966173498028%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OVs0bKTDXcWlfcHozCu%2FJMIjyjTaAnaLBA5AU0ChuoQ%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc476e7647e0453e31a408d9396dd6b8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603966173498028%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TKD1TXyJshAa%2Fc4B4ASAhcWSwGbU8zLfdztyBNODsKE%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 06, 2021 5:50 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2615677] - 6297513565 رقم الطلب

External email sender, please take precaution.
Please take a look at ticket #2615677<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2615677&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc476e7647e0453e31a408d9396dd6b8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603966173507981%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZJJBb%2FwfmWg77Oq4tVDK2bKewM5WUIiq%2B3tLk8klYA0%3D&reserved=0> raised by حصه عبدالله ([email-masked]<mailto:[email-masked]>).
Hi, team

Date of purchase: Apr 17, 2021
concern: Returned item is not delivered to the warehouse.
Order id: 6297513565
Tracking Id: 46425132876
Item id: 162168403
RMA NO: 1000861377
RMA tracking: 46712355793
Issue: return request is created and pick up is completed. Item is not delivered by the courier to the warehouse.

Issue: we have escalated several times to the courier team and warehouse. as per the hybris, this item is picked up by the Aramex on 05/01/2021, but till now it is not delivered to WH. Kindly take action to solve this issue.

Thanks and Regard
The support team.
On Sun, 6 Jun at 4:25 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
مرحبا،  حصه عبدالله,

شكرا لتواصلك معنا.

تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به.

يرجى العلم أن العمل قيد الإجراءات لحد الآن، وسيتم التواصل معكم في حال وجود أي معلومات جديدة.

شكرا لتعاونكم وتفهمكم معنا.

لا تتردد في التواصل معنا في حال وجود أي استفسارات أخرى

أصدقائك
فريق الدعم

2615677:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com