Subject: RE: [#2504163] - Returns
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Home Box <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Tue, 29 Jun 2021 09:31:45 +0000

Hi team,
Did you check before you sent ???
The refund is rejected it will be share with payfort team.

@Niren Dsouza<mailto:[email-masked]> FYI

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Home Box <[email-masked]>
Sent: Tuesday, June 29, 2021 11:04 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#2504163] - Returns

External email sender, please take precaution.

Hi Team,

We are waiting for an update from you.

Regards,
CS Team
On Tue, 22 Jun at 2:13 PM , Home Box <[email-masked]> wrote:
Dear team,
Jira has been raised.

Thanks.

REL-144104 - Order No.6480732270-RMA : 24593003/Need process RMA<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-144104&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529137340%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZjowvEvT9uMFEUWVrbr1MXQB9kot1QmkHWlytgqAFEA%3D&reserved=0>

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529147298%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4U00I0MXVBp9WCROJHf0qfLjIXsPAO2gWwYInjCc7ws%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529147298%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Nlr9gXbY3pY%2FbrVdZwEgL8mTCGxWi6swOInZPVztYyM%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Faizal Maradeya <[email-masked]>
Sent: Tuesday, June 22, 2021 1:08 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Vakeel Ahmad <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; Srimal Kurera <[email-masked]>; Hbriyadh inbound <[email-masked]>; Shibu John <[email-masked]>; Yahia Taha <[email-masked]>; Mohd Gulbahar <[email-masked]>; Hasan Razakhan <[email-masked]>; HBfeederwarehouse Abha <[email-masked]>; Feederwarehouse Abha <[email-masked]>; Home Box <[email-masked]>; Hbriyadh Outbound <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; Nazam Hussain <[email-masked]>; Home Box <[email-masked]>; Resham Singh <[email-masked]>
Subject: RE: [#2504163] - Returns

Ok please  process

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 22, 2021 1:32 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hbriyadh Outbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Nazam Hussain <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Resham Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Returns

Hi @Faizal Maradeya<mailto:[email-masked]>,
We need your kind approval.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529157259%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vdQTAmtuHna5KjvOK4Ul80aMPv78pUgRQenU5fYQqcM%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529157259%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BBk1Czax4CyXS5tgtk0xNp8T3a8bxWCkQgfqh%2Fuwg6I%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 19, 2021 1:47 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hbriyadh Outbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Nazam Hussain <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Resham Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Returns

Hi @Faizal Maradeya<mailto:[email-masked]>
As you the trail mail we try process the RMA but it doesn’t work this issue before one year is not good for us, so we need your approval to process manual refund to close this old case, WWD item is already returned to WH.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529167214%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FnlXg1mqDuwbofZnL6oHG6%2B8CcM5lgZEVjT4AXVdw7k%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529167214%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BcY9iTtTnph68nIIA0MHDVUidBEWFjAO07E1QSJPCx4%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Resham Singh <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 17, 2021 2:23 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hbriyadh Outbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Nazam Hussain <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Subject: [#2504163] - Returns

Dear Hamza,

RMA No received Done RMA: 24586001

ITEM_ID
DESCRIPTION
QTY
161652464
EC-Montoya Curio Cabinet-White-1/2
1
161652465
EC-Montoya Curio Cabinet-White-2/2
1

Thanks & Regards
Resham Singh
Home box Riyadh
Mob.0569176411  Ex.4043

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 17, 2021 2:04 PM
To: Resham Singh <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hbriyadh Outbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Nazam Hussain <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Returns

Hi @Resham Singh<mailto:[email-masked]> kindly check this RMA : 24593003 and revert.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529177172%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1G5aB5L5qO0Lhq2gI1BZW%2BFBrOQlyRcdYKEqQpTh%2Fh4%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529177172%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=C8qns9G9wjkmH5mlH8mMgKbGKgvVTlP1KgcfmogZ5jk%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Resham Singh <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 17, 2021 1:31 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hbriyadh Outbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Nazam Hussain <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Subject: [#2504163] - Returns

Dear Hamza,

RMA Invalid RMA: 24586001

[Image removed by sender.]

Thanks & Regards
Resham Singh
Home box Riyadh
Mob.0569176411  Ex.4043

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 16, 2021 2:57 PM
To: Resham Singh <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hbriyadh Outbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Nazam Hussain <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Returns

Hi Resham,
Any update here? We already create RMA.

Thank you.

RMA: 24586001

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529187126%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZIKTxDjHqzHChiGF%2BaT84rqbODRai33X%2FlumTPM4YPQ%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529187126%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SKBpwJn%2FLgDX8dEPdqgdMm7oRWK8ZRSGY6Vrb8o2lJM%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 4:56 PM
To: Resham Singh <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hbriyadh Outbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Nazam Hussain <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Returns

Dear Resham,

We’re still waiting for reply.

Regard’s
Mohammad Sadik
COD _ ABHA
EXT: 7410 Mobile +966561405826
Email: [email-masked]<mailto:[email-masked]>
[Image removed by sender. 1481380875077_PastedImage]

From: Mohd Gulbahar
Sent: Wednesday, June 9, 2021 2:42 PM
To: Resham Singh <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hbriyadh Outbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Nazam Hussain <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Returns

Dear Resham,

As discussed pls see the below trail mail new RMA has been created, kindly check and take the RTS below item.

Note- Item was send to Riyadh on 14-Sep-20 by GTM#152857.

Regard’s
Mohammad Sadik
COD _ ABHA
EXT: 7410 Mobile +966561405826
Email: [email-masked]<mailto:[email-masked]>
[Image removed by sender. 1481380875077_PastedImage]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 1:21 PM
To: Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2504163] - Returns

External email sender, please take precaution.
Hi  Mohd Gulbahar,

As requested new RMA has been created.

RMA -  24586001

Regards,
Javed Aslam
On Wed, 9 Jun at 1:31 PM , Mohd Gulbahar <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Pls see the below snapshot and do the needful IT team still waiting.

[Image removed by sender.]

Regard’s
Mohammad Sadik
COD _ ABHA
EXT: 7410 Mobile +966561405826
Email: [email-masked]<mailto:[email-masked]>
[Image removed by sender. 1481380875077_PastedImage]

From: Mohd Gulbahar
Sent: Tuesday, June 8, 2021 4:34 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Return-Order No.6480732270/Refund issue

Dear Team,

Pls see the below snapshot according to IT team, first we have to create the RMA.

[Image removed by sender.]

Regard’s
Mohammad Sadik
COD _ ABHA
EXT: 7410 Mobile +966561405826
Email: [email-masked]<mailto:[email-masked]>
[Image removed by sender. 1481380875077_PastedImage]

From: Mohd Gulbahar
Sent: Sunday, June 6, 2021 10:19 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Return-Order No.6480732270/Refund issue

Dear Team,

GDMS didn’t allow to create the RDO, there is some technical issue, the concern has been raised to IT when it’s solved we’ll create the RDO same.

[Image removed by sender.]

Regard’s
Mohammad Sadik
COD _ ABHA
EXT: 7410 Mobile +966561405826
Email: [email-masked]<mailto:[email-masked]>
[Image removed by sender. 1481380875077_PastedImage]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 6, 2021 9:39 AM
To: Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Return-Order No.6480732270/Refund issue

Hi Abha team,
As you see the WWD item is returned but the RMA is cancelled we need create new RDO kindly check and revert.

Thanks.

[Image removed by sender.]

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529197080%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CyxVq5nDtlfESl8Io9YRfUUYBICy0nNg3C7HVtWqA5A%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529207044%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=er3LVw%2B6WiwHZp8SvsJjaR0HQQo77wf0pdUS2bb%2BEO4%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 02, 2021 12:02 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Return-Order No.6480732270/Refund issue

Hi vakeel,
The last solution for this issue we must create a new RMA after that you have to process this RMA.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529207044%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fiPIqJ998ksW80B5Pcj2c3G8DEpIqgi5IBNOG9E9xdw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529226951%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JNGphY5dQH6aSP%2B%2B8N8EOU9sBmeR%2FY86BWL2UaoGxWo%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 02, 2021 10:48 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Suresh Kuridath <[email-masked]<mailto:[email-masked]>>; Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Return-Order No.6480732270/Refund issue

Hi Mr. Yahia,

Carton number 1/2 one PC and 2/2 - 7 Pcs available in WH inventory .

[Image removed by sender.]

[Image removed by sender.]

Regards,
Vakeel Ahmad
HB Riyadh warehouse
Mobile No 0549183975
E:[email-masked]<mailto:[email-masked]>
[Image removed by sender. lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529236904%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rEwiSDew8aN5qK6uGQfBcIQzJpwTQ2m4zog8Atx35BM%3D&reserved=0>[Image removed by sender. hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529236904%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Y7Sx0QBngHWLhFAnzz1bqqp1aAuAqI5atv5pcvpE%2FUU%3D&reserved=0>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 02, 2021 9:20 AM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Suresh Kuridath <[email-masked]<mailto:[email-masked]>>; Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Return-Order No.6480732270/Refund issue

Dear Vakeel

Kindly update about the inventory status of 161652463-Montoya Curio 2-Door Cabinet is it available in WH so that will check with technical team what can be done to process refund.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529246865%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NpJPV7fWa3VjAIhdVrHBVud64VzCdPFRBl%2B2OxRLxqM%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529256824%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Yg8YjBYAPkTpARveF1z%2B9nw%2B4nLq4gQAD3%2FEgQC%2BxSE%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 30, 2021 11:41 AM
To: Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Suresh Kuridath <[email-masked]<mailto:[email-masked]>>; Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Shibu John <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Return-Order No.6480732270/Refund issue

Dear Basheer,

Requesting your kind support here please, 161652463-Montoya Curio 2-Door Cabinet was collected from customer’s house in July-20 but return request was cancelled and refund not processed till now.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529256824%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2ekTWPuieza7lPv2EShL208d7kwvL6Avwdav7hj56%2BE%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529266773%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=b7wT%2BobgE9zBUgKEBigZ%2BUoefSIbXdtfiOULuhKySFk%3D&reserved=0>
[Image removed by sender. lg][Image removed by sender. hb]

From: HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 29, 2021 9:35 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Suresh Kuridath <[email-masked]<mailto:[email-masked]>>; Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Return-Order No.6480732270/Refund issue

Dear Riyadh team,

Please check & update .

Thanks & Regards
Suman Gautam
Home Box – Abha
Mobile: +966 542347637
Email: [email-masked]<mailto:[email-masked]>
[Image removed by sender.]
[Image removed by sender.]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529276731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=swOYkrmjxFdnhB1PFX4t6nFoNm7lgV37Z%2F7brVzdWmY%3D&reserved=0>

From: HBfeederwarehouse Abha
Sent: Tuesday, May 11, 2021 10:34 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Hbriyadh inbound <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Suresh Kuridath <[email-masked]<mailto:[email-masked]>>; Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Return-Order No.6480732270/Refund issue

Dear Riyadh team,

Kindly check & update

Below invoice item we send Riyadh warehouse on 14-09-2020.

GTM#152857

Thanks & Regards
Suman Gautam
Home Box – Abha
Mobile: +966 542347637
Email: [email-masked]<mailto:[email-masked]>
[Image removed by sender.]
[Image removed by sender.]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529276731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=swOYkrmjxFdnhB1PFX4t6nFoNm7lgV37Z%2F7brVzdWmY%3D&reserved=0>

From: Hamza Nouri Ahmad Abu Azzam
Sent: Tuesday, May 11, 2021 10:19 AM
To: Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2504163] - Return-Order No.6480732270/Refund issue

Dear team,
The customer claims the team collect this item, as you see there’s RMA was created but the status now is cancelled, so please check, and revert.

Thanks.

[Image removed by sender.]

[Image removed by sender.]

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 10, 2021 1:37 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2504163] - Returns

External email sender, please take precaution.
Please take a look at ticket #2504163<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2504163&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C400fb2739d1d4ccb3db608d93ad478cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637605506529296650%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mJ%2BdZ8mqGeqQElS9HfhNMTL0wHYTquPU8McAEnpql3A%3D&reserved=0> raised by Marwa ([email-masked]<mailto:[email-masked]>).

Hi Dears,

Problem Statement: Cx return an WWD item since 7/20/20 and the status of the return is canceled.
Now Cx is asking for the refund of the item that he returned

Order No :6480732270
AWB : 00020160008569368
​AWB: 45765257016
Item ID : 161652463 - - Montoya Curio 2-Door Cabinet.

Kindly Action on this and assist,

Regards,
Support Team,

2504163:1125156
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2504163:1125156
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2504163:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com