Subject: Daily performance summary for LiveSalesman team for Jun 28th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Jun 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 28th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 15 | 0 | 6 | 0 | 0 | 21
Mosab Mohammed Abdalla Nasreldin | 0 | 12 | 27 | 0 | 7 | 46
Ibrahem Mahmoud | 0 | 0 | 29 | 0 | 0 | 29
Amr Khalil | 2 | 0 | 1 | 0 | 0 | 3
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 11 | 0 | 11 | 22
Abu Sufian | 0 | 1 | 43 | 0 | 0 | 44
Adam musa yagoub yousif | 0 | 4 | 29 | 0 | 0 | 33
Ankit Kumar | 0 | 1 | 12 | 0 | 16 | 29
Jok Kuol | 0 | 6 | 22 | 0 | 0 | 28
Malek Hosan | 0 | 1 | 3 | 0 | 0 | 4
Sreelal.t CT | 0 | 7 | 40 | 0 | 0 | 47
Waseem Ahemad . Khan | 0 | 2 | 31 | 0 | 0 | 33
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 17 | 34 | 254 | 0 | 34 | 339

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 129
| | Partial Delivery | 1
| | Reschedule Delivery | 4
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 18
| Refunds and Cancelations | Cancelation | 8
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return Request Initiation | 4
Customer Services Total | | | 173
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 13
No Answer | No Answer | No Answer | 13
PreSales | Other Enquiry | (blank) | 1
| | Offers | 3
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 16
| | Store Location | 2
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 9
| | Delivery Time | 3
| Product Related | Combo | 2
| | Pricing | 5
| | Product Specification | 28
PreSales Total | | | 73
Grand Total | | | 260

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 9 | 5 | 14 | 0 | 1 | 29
Amr Khalil | 4 | 0 | 0 | 2 | 3 | 0 | 9
Amir Aziz | 2 | 7 | 2 | 0 | 0 | 0 | 11
Hasan Nour | 11 | 0 | 1 | 0 | 0 | 0 | 12
Niren Dsouza | 0 | 4 | 0 | 0 | 0 | 0 | 4
Grand Total | 17 | 20 | 8 | 16 | 3 | 1 | 65

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 4 | 4 | 1 | 2 | 0 | 2 | 13
Adam musa yagoub yousif | 6 | 1 | 0 | 1 | 0 | 2 | 10
Sreelal.t CT | 4 | 1 | 2 | 0 | 0 | 1 | 8
Ankit Kumar | 1 | 0 | 0 | 1 | 0 | 1 | 3
Mohammad Faizan | 3 | 0 | 1 | 0 | 1 | 0 | 5
Waseem Ahemad . Khan | 3 | 4 | 1 | 1 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 19 | 1 | 1 | 1 | 0 | 0 | 22
Jok Kuol | 8 | 1 | 0 | 0 | 0 | 0 | 9
Ibrahem Mahmoud | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 49 | 12 | 6 | 6 | 1 | 6 | 80

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Mohamed Ahmed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ankit Kumar | 7 | 1 | 2 | 0 | 1 | 1 | 12
Mohammed Ali | 11 | 0 | 2 | 0 | 0 | 1 | 14
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 1 | 4
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 3 | 2 | 0 | 0 | 0 | 0 | 5
Grand Total | 25 | 3 | 4 | 0 | 2 | 4 | 38

Please feel free to reach out for any further clarifications.