Subject: Daily performance summary for LiveSalesman team for Jun 27th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 27th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 14 | 0 | 5 | 0 | 0 | 19
Mosab Mohammed Abdalla Nasreldin | 0 | 10 | 47 | 0 | 2 | 59
Amr Khalil | 4 | 0 | 0 | 0 | 0 | 4
Mohammed Ali | 0 | 0 | 0 | 0 | 31 | 31
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 3 | 0 | 0 | 5 | 0 | 8
Abu Sufian | 0 | 2 | 26 | 0 | 0 | 28
Adam musa yagoub yousif | 0 | 6 | 25 | 0 | 0 | 31
Jok Kuol | 0 | 10 | 14 | 0 | 5 | 29
Mohammad Faizan | 0 | 3 | 29 | 0 | 0 | 32
Sreelal.t CT | 0 | 3 | 41 | 0 | 0 | 44
Waseem Ahemad . Khan | 0 | 9 | 28 | 0 | 1 | 38
Ibrahem Mahmoud | 0 | 0 | 20 | 0 | 0 | 20
Syed Ataullah | 0 | 0 | 3 | 0 | 0 | 3
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Niren Dsouza | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 43 | 238 | 5 | 39 | 346

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 72
| | Partial Delivery | 2
| | Reschedule Delivery | 7
| Product Complaint | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 14
| | Refund for Other reason | 3
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 125
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 13
No Answer | No Answer | No Answer | 13
PreSales | Other Enquiry | Offers | 5
| | Payment Methods | 2
| | Store Availability | 23
| | Store Location | 3
| | Using Shukran Points | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 4
| | Delivery Time | 2
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 47
PreSales Total | | | 92
Grand Total | | | 231

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 6 | 13 | 5 | 0 | 1 | 29
Amr Khalil | 3 | 0 | 2 | 3 | 0 | 0 | 8
Amir Aziz | 2 | 10 | 0 | 0 | 0 | 0 | 12
Hasan Nour | 24 | 1 | 0 | 0 | 0 | 0 | 25
Niren Dsouza | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 37 | 17 | 15 | 8 | 0 | 1 | 78

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 3 | 1 | 1 | 2 | 0 | 2 | 9
Adam musa yagoub yousif | 6 | 0 | 1 | 0 | 0 | 2 | 9
Sreelal.t CT | 1 | 1 | 2 | 0 | 0 | 1 | 5
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 1 | 2
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 11 | 2 | 1 | 1 | 0 | 0 | 15
Jok Kuol | 8 | 1 | 2 | 0 | 0 | 0 | 11
Mosab Mohammed Abdalla Nasreldin | 8 | 1 | 1 | 0 | 0 | 0 | 10
Mohammad Faizan | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 40 | 7 | 8 | 5 | 0 | 6 | 66

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Mohamed Ahmed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ankit Kumar | 0 | 5 | 1 | 1 | 1 | 1 | 9
Mohammed Ali | 18 | 0 | 4 | 0 | 0 | 1 | 23
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 5 | 2 | 0 | 0 | 0 | 0 | 7
Grand Total | 24 | 7 | 5 | 1 | 2 | 3 | 42

Please feel free to reach out for any further clarifications.