Subject: RE: [#2759332] - Conversation with Felix
From: Murtaza Kutiyanawala <[email-masked]>
To: crys_hb <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Anton Dilshan <[email-masked]>, hbpending uae <[email-masked]>, "Manjunatha Venkataswamy" <[email-masked]>, Homebox Delivery <[email-masked]>, Soundar Rajan <[email-masked]>, Abdul Rasheed <[email-masked]>, Subhash Jangir <[email-masked]>, Home Box <[email-masked]>, Taima Zeid <[email-masked]>, Maryam Yahya <[email-masked]>, Raneen Baabaad <
Date: Sun, 27 Jun 2021 12:08:58 +0000

HI Team,

As in the attached picture, request you to reject these complaints as this is clearly a usage issue.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Home Box [email-masked]<mailto:[email-masked]>
Sent: Thursday, June 24, 2021 3:57 PM
To: Anton Dilshan [email-masked]<mailto:[email-masked]>; hbpending uae [email-masked]<mailto:[email-masked]>; Manjunatha Venkataswamy [email-masked]<mailto:[email-masked]>; Homebox Delivery <[email-masked]>; Soundar Rajan <[email-masked]>; Abdul Rasheed <[email-masked]>; Subhash Jangir <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: Fwd: [#2759332] - Conversation with Felix

External email sender, please take precaution.
Please take a look at ticket #2759332<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2759332&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C5fdfde35575e407f4abf08d9370733da%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637601326339210756%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SFTMWKAp49EUtIdlXU%2F5aNweNVTeFhB3ty8t3qa4msQ%3D&reserved=0> raised by Felix ().
Hi Team,

Order Number: ​9665411064

CRM: 2915495

Maintenance and services

Boston Twin Bed - 120x200 cms

The Bed Frame is broken. kindly action as soon as possible.
Picture attached

Thanks and Regards
The Support Team
On Thu, 24 Jun at 9:21 AM , Felix <> wrote:
Felix
[https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png]
Hi
09:02 AM, 24th Jun
Felix
[https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png]
Please be informed that I bought one bed last three weeks back but it was broken yesterday
09:03 AM, 24th Jun
Felix
[https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_d243f971ef01f2f00419d797292b3ee09340a0ddaacc93dd3810aeb43a219616/img_1624511013937.jpeg]
09:03 AM, 24th Jun
Felix
[https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png]
Please see the photos
09:03 AM, 24th Jun
Felix
[https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png]
Bill reference
09:03 AM, 24th Jun
Felix
[https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png]
Thank you for your order. Order 9665411064 for Sailor Study Desk with Hutch ... +1more item(s) for AED 1014.0 is confirmed. Expect delivery by 02-06-2021.
09:04 AM, 24th Jun
Felix
[https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png]
Requesting to replace immediately
09:04 AM, 24th Jun
Felix
[https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png]
Awaiting your reply
09:05 AM, 24th Jun
Adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Good morning. Thank you for choosing HomeBox. My name is Adam.
09:09 AM, 24th Jun
Adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
I do apologize for this situation. Allow me some time while I go ahead and check your account details.
09:09 AM, 24th Jun
Adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
I apologize for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 4-5 days
I assure you that we will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.
09:13 AM, 24th Jun
Felix
[https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png]
Requesting to get a replacement at the earliest
09:14 AM, 24th Jun
Felix
[https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png]
Sleeping currently on room floor now
09:14 AM, 24th Jun
Adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
I do apologize for this situation I would need to follow up with our internal teams. Unfortunately, I may not be able to get back to you on Whatsapp, I would request your Email Address where we can get back to you.
09:15 AM, 24th Jun
Felix
[https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png]
[email-masked]<mailto:[email-masked]>
09:15 AM, 24th Jun
Adam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Thank you. please wait the concerned team will get back to you as soon as possible
09:19 AM, 24th Jun
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F498711620508365&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C5fdfde35575e407f4abf08d9370733da%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637601326339210756%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ks14Oz0TEhORtMqTtHg41HOade%2Fg7n9GG86Ik7B1ARY%3D&reserved=0>

2759332:1125156
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