From: "Niren Dsouza" <[email-masked]>
Date: Sun, 27 Jun 2021 04:19:23 -0700 (MST)

1. Merge tickets. 
2. Assign tickets to Karim, do not escalate.(Last mile fulfillment - missing items,missing container, partial delivery main issues) Create child ticket. Do not escalate through FD. 
3. Mada issues - send to [email-masked] (refund successfull but now showing in bank statement) 
4. Manual refund issues not to be sent to Hamza. Goodwill sheet to be filled and sent on wednesday. Refund processed within 14 days and close the tickets 
5. 

MADA refund issues. 

Niren D'Souza 
Team Manager 
[email-masked]