Subject: RE: [#2750985] - Delivery
From: Radhika Jawle <[email-masked]>
To: "Jasim Vali Mohammed Bebal" <[email-masked]>, Home Box <[email-masked]>, Vaibhav Ohri <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Arivazhagan Ramanathan <[email-masked]>
Date: Sun, 27 Jun 2021 08:23:03 +0000

Hi @Niren Dsouza<mailto:[email-masked]>,

Please ask team to share the image for the product in the condition which is been received by the customer .

Thanks & Regards,

From: Jasim Vali Mohammed Bebal
Sent: Sunday, June 27, 2021 12:04 PM
To: Radhika Jawle <[email-masked]>; Home Box <[email-masked]>; Vaibhav Ohri <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Arivazhagan Ramanathan <[email-masked]>
Subject: RE: [#2750985] - Delivery

Dear @Radhika Jawle<mailto:[email-masked]>,

Kindly ask the customer to share the image for the product in the condition which is been received by the customer .

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C0851b3613ff14ea4f84b08d939422ba4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603778618311811%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IyNf7wG5sYee2LJmBsdbOBOUlfZdXMvGjCBgYfkEl2I%3D&reserved=0>

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 27 June 2021 11:41 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2750985] - Delivery

Hi @Jasim Vali Mohammed  Bebal<mailto:[email-masked]>,

Please check and update.

Thanks & Regards,

From: Home Box
Sent: Saturday, June 26, 2021 6:38 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2750985] - Delivery

External email sender, please take precaution.
Hi Team,

Order No : 9671663242
AWP : FP062121000877
Missing pieces : 160820991

Cx has ordered 3 quantity of Rectangular A4 Size Certificate Frame - Set of 2 received only 2 quantity
Kindly check & do the needful.

Please take a look at ticket #2750985 raised by Chenee Zapata ([email-masked]<mailto:[email-masked]>).

Thanks & Regards,
The Support Team.
On Thu, 24 Jun at 4:49 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order No : 9671663242
AWP : FP062121000877
Missing pieces : 160820991

Cx has ordered 3 quantity of Rectangular A4 Size Certificate Frame - Set of 2 received only 2 quantity
Kindly check & do the needful.

Please take a look at ticket #2750985<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2750985&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C0851b3613ff14ea4f84b08d939422ba4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603778618321764%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XCeZ%2BzKMbE11A1oADcLoENjPsYGgFB332gmNSF8%2BvO4%3D&reserved=0> raised by Chenee Zapata ([email-masked]<mailto:[email-masked]>).

Thanks & Regards,
The Support Team.

On Tue, 22 Jun at 8:54 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order No : 9671663242
AWP : FP062121000877
​Missing pieces : 160820991

​Cx has ordered 3 quantity of Rectangular A4 Size Certificate Frame - Set of 2 received only 2 quantity
Kindly check & do the needful.

Please take a look at ticket #2750985<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2750985&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C0851b3613ff14ea4f84b08d939422ba4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603778618331704%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yZXsMTv1Z7C39RP7OQP%2BM2RaQh9TyLxJ8PhVBQe8ddo%3D&reserved=0> raised by Chenee Zapata ([email-masked]<mailto:[email-masked]>).

Thanks & Regards,
The Support Team.
On Tue, 22 Jun at 7:59 PM , Chenee Zapata <[email-masked]<mailto:[email-masked]>> wrote:
Please investigate properly before informing me that I received it completely.  I trusted home box as I always order the same frames or buy from Home box hamdan. Unfortunately,they did not have the stock so I ordered online. Disappointed that you do not trusr your loyal customers. I will not cheat just for frames! I need my refund on the 1 set of frames as I received 2 sets only.

Hope the above email finds you well.

Chee

On Tue, 22 Jun 2021, 18:59 Chenee Zapata, <[email-masked]<mailto:[email-masked]>> wrote:
The order was not complete. I will not contact you for assistance if its complete. Find attached:

On Tue, 22 Jun 2021, 18:15 Landmark Group, <[email-masked]<mailto:[email-masked]>> wrote:
Hi,

We apologize for the inconvenience caused.

After checking your order, we found out that your order has been delivered completely,

If you still believe that the item is missing please contact us again.

Please feel free to contact us if you have any further questions.

Your friends
Support Team.

2750985:1125156
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