Subject: RE: [#2761902] - king_skrambol
From: Radhika Jawle <[email-masked]>
To: hbpending uae <[email-masked]>, "Manjunatha Venkataswamy" <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Homebox Delivery <[email-masked]>, Soundar Rajan <[email-masked]>, Abdul Rasheed <[email-masked]>, Subhash Jangir <[email-masked]>, Home Box <[email-masked]>, Anton Dilshan <[email-masked]>, crys_hb <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Sun, 27 Jun 2021 06:49:56 +0000

Hi @Manjunatha  Venkataswamy<mailto:[email-masked]>

In Ref 2917911

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
2923602
6/27/2021 10:47:19 AM
29002601366220210611
Yabut Janine
971529196588
Complaints
REF#2917911 - P-Kulltorp Chest of 5 Drawers-Acacia - Drawers are already scratched and 1 sideboard stand/foot is missing. Image on mail
OPN
214322
More<javascript:openpopup('2923602','AE')>

Thanks & Regards,
Sabry Yousef

From: Home Box <[email-masked]>
Sent: Thursday, June 24, 2021 5:34 PM
To: Anton Dilshan <[email-masked]>; hbpending uae <[email-masked]>; Manjunatha Venkataswamy <[email-masked]>; Homebox Delivery <[email-masked]>; Soundar Rajan <[email-masked]>; Abdul Rasheed <[email-masked]>; Subhash Jangir <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: Fwd: [#2761902] - king_skrambol

External email sender, please take precaution.
Hi Team,

Order no : 29002601366220210611
CRM : 2917911

Cx complaint Drawers are already scratched and 1 sideboard stand/foot is missing , Images attached.

Thanks & Regards,
The Support Team.
Please take a look at ticket #2761902<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2761902&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cbde05c3eb36541f0c9bf08d93714b9f6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637601384431073472%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rQtfKR7za%2BJLHTJOgBPv8OLeIcFNPmpj7my%2BAyKaDbk%3D&reserved=0> raised by Niren Dsouza ([email-masked]<mailto:[email-masked]>).
On Thu, 24 Jun at 6:57 PM , Niren Dsouza <[email-masked]<mailto:[email-masked]>> wrote:
19 June 2021 at 17:12
[https://scontent.cdninstagram.com/v/t51.2885-19/s150x150/172060671_478061049904282_4775418713155335816_n.jpg?tp=1&_nc_ht=scontent.cdninstagram.com&_nc_ohc=xmyzgDrGiB8AX8mUI6A&edm=AOL1moYAAAAA&ccb=7-4&oh=7d58438933bb5a91226500b73619a9c4&oe=60DBDACF&_nc_sid=97d328]
Horrible delivery service. They fixed my drawer and side board and took them an hour to build both. I ordered from a different store and ordered a few stuff and they were very quick. Drawers are already scratched just right after 🤷🏻‍♀️ 1 sideboard stand/foot is missing so they still have to come back.
[https://scontent.cdninstagram.com/v/t51.2885-19/s150x150/172060671_478061049904282_4775418713155335816_n.jpg?tp=1&_nc_ht=scontent.cdninstagram.com&_nc_ohc=xmyzgDrGiB8AX8mUI6A&edm=AOL1moYAAAAA&ccb=7-4&oh=7d58438933bb5a91226500b73619a9c4&oe=60DBDACF&_nc_sid=97d328]
[https://scontent.cdninstagram.com/v/t51.2885-15/e35/p480x480/202678796_2311656605636482_7737817796186189217_n.jpg?tp=1&_nc_ht=scontent.cdninstagram.com&_nc_cat=110&_nc_ohc=I-ec2Z0jND0AX-aQiBH&edm=AOL1moYAAAAA&ccb=7-4&oh=402291de8f040c28f460c8d51eed8bd8&oe=60DC2569&_nc_sid=97d328&ig_cache_key=MjU5OTQ4NjcxMzQzNTE4MDY0MQ%3D%3D.2-ccb7-4]
[https://scontent.cdninstagram.com/v/t51.2885-19/s150x150/172060671_478061049904282_4775418713155335816_n.jpg?tp=1&_nc_ht=scontent.cdninstagram.com&_nc_ohc=xmyzgDrGiB8AX8mUI6A&edm=AOL1moYAAAAA&ccb=7-4&oh=7d58438933bb5a91226500b73619a9c4&oe=60DBDACF&_nc_sid=97d328]
[https://scontent.cdninstagram.com/v/t51.2885-15/e35/p480x480/202397101_515837939659605_1292533662498733942_n.jpg?tp=1&_nc_ht=scontent.cdninstagram.com&_nc_cat=109&_nc_ohc=X_uLny1fe6gAX-eVC2-&edm=AOL1moYAAAAA&ccb=7-4&oh=c4e0d69e224c3af1aef6b2d8adc6a2d8&oe=60DA9C4F&_nc_sid=97d328&ig_cache_key=MjU5OTQ4NjczMDEzNjkxNDM1NA%3D%3D.2-ccb7-4]
[https://scontent.cdninstagram.com/v/t51.2885-19/s150x150/172060671_478061049904282_4775418713155335816_n.jpg?tp=1&_nc_ht=scontent.cdninstagram.com&_nc_ohc=xmyzgDrGiB8AX8mUI6A&edm=AOL1moYAAAAA&ccb=7-4&oh=7d58438933bb5a91226500b73619a9c4&oe=60DBDACF&_nc_sid=97d328]
[https://scontent.cdninstagram.com/v/t51.2885-15/e35/p480x480/202217240_804557743766749_5343434503084384349_n.jpg?tp=1&_nc_ht=scontent.cdninstagram.com&_nc_cat=101&_nc_ohc=O9zGi-sEBzgAX_589hJ&edm=AOL1moYAAAAA&ccb=7-4&oh=2c0062404c03ede419311e4dedb2838d&oe=60DC1E4C&_nc_sid=97d328&ig_cache_key=MjU5OTQ4Njc0Njk4OTUxODkzMw%3D%3D.2-ccb7-4]
[https://scontent.cdninstagram.com/v/t51.2885-19/s150x150/172060671_478061049904282_4775418713155335816_n.jpg?tp=1&_nc_ht=scontent.cdninstagram.com&_nc_ohc=xmyzgDrGiB8AX8mUI6A&edm=AOL1moYAAAAA&ccb=7-4&oh=7d58438933bb5a91226500b73619a9c4&oe=60DBDACF&_nc_sid=97d328]
[https://scontent.cdninstagram.com/v/t51.2885-15/e35/p480x480/202588831_478931633179321_7196900680375488137_n.jpg?tp=1&_nc_ht=scontent.cdninstagram.com&_nc_cat=101&_nc_ohc=PyKOdfoCevwAX-G70tH&edm=AOL1moYAAAAA&ccb=7-4&oh=ce02111879d0bc92b844d5f4a23dec69&oe=60DA8BCD&_nc_sid=97d328&ig_cache_key=MjU5OTQ4Njc2MjI5ODc2ODgzMw%3D%3D.2-ccb7-4]
[https://scontent.cdninstagram.com/v/t51.2885-19/s150x150/172060671_478061049904282_4775418713155335816_n.jpg?tp=1&_nc_ht=scontent.cdninstagram.com&_nc_ohc=xmyzgDrGiB8AX8mUI6A&edm=AOL1moYAAAAA&ccb=7-4&oh=7d58438933bb5a91226500b73619a9c4&oe=60DBDACF&_nc_sid=97d328]
View this photo on the Instagram app
Photo
19 June 2021 at 21:20
Hi , We apologize for the inconveniences. Kindly share your order number.
[https://scontent.cdninstagram.com/v/t51.2885-19/s150x150/172060671_478061049904282_4775418713155335816_n.jpg?tp=1&_nc_ht=scontent.cdninstagram.com&_nc_ohc=xmyzgDrGiB8AX8mUI6A&edm=AOL1moYAAAAA&ccb=7-4&oh=7d58438933bb5a91226500b73619a9c4&oe=60DBDACF&_nc_sid=97d328]
[https://scontent.cdninstagram.com/v/t51.2885-15/e35/p480x480/202463103_977478666373680_5733579683334297431_n.jpg?tp=1&_nc_ht=scontent.cdninstagram.com&_nc_cat=100&_nc_ohc=SvcREGBeRp8AX_CU0If&edm=AOL1moYAAAAA&ccb=7-4&oh=6d95d79dcd7a0a8e806d61563c88a03f&oe=60DB8CF3&_nc_sid=97d328&ig_cache_key=MjU5OTYxNTM4OTI5NjIzNTYxNw%3D%3D.2-ccb7-4]
20 June 2021 at 15:51
[https://scontent.cdninstagram.com/v/t51.2885-19/s150x150/172060671_478061049904282_4775418713155335816_n.jpg?tp=1&_nc_ht=scontent.cdninstagram.com&_nc_ohc=xmyzgDrGiB8AX8mUI6A&edm=AOL1moYAAAAA&ccb=7-4&oh=7d58438933bb5a91226500b73619a9c4&oe=60DBDACF&_nc_sid=97d328]
View this photo on the Instagram app
Photo
Today at 18:55
We have raised the complaint under 2917911 for your invoice : 29002601366220210611 , Our team will contact you within 3-5 days.

2761902:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com