Subject: Daily performance summary for LiveSalesman team for Jun 26th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Jun 2021 09:05:04 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 26th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Hasan Nour | 5 | 6 | 11
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Amr Khalil | 0 | 40 | 40
RAMI KASSAM | 0 | 18 | 18
Adam musa yagoub yousif | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Malek Hosan | 0 | 15 | 15
Mohammed Ali | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0
Mohd Iqbal | 0 | 20 | 20
Ali Mohamed Ahmed | 0 | 0 | 0
Grand Total | 5 | 99 | 104

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | (blank) | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 15
| | Partial Delivery | 1
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 4
| Refunds and Cancelations | (blank) | 6
| | Refunds after Return | 3
| | Return Request Initiation | 2
Customer Services Total | | | 39
PreSales | Product Related | Product Specification | 5
PreSales Total | | | 5
Grand Total | | | 44

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 1 | 1 | 1 | 0 | 1 | 5
Amr Khalil | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 1 | 1 | 1 | 2 | 0 | 1 | 6

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 6 | 5 | 2 | 1 | 1 | 8 | 23
RAMI KASSAM | 9 | 3 | 2 | 4 | 1 | 14 | 33
Saleh Ahmed | 2 | 0 | 2 | 0 | 3 | 4 | 11
Javed Aslam | 4 | 2 | 1 | 1 | 1 | 7 | 16
Mohd Iqbal | 19 | 3 | 7 | 8 | 7 | 11 | 55
Yahkoob Erachat | 3 | 2 | 0 | 2 | 2 | 4 | 13
Amr Khalil | 28 | 1 | 1 | 2 | 0 | 1 | 33
Hasan Nour | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 76 | 16 | 15 | 18 | 15 | 49 | 189

Please feel free to reach out for any further clarifications.