Subject: Daily performance summary for LiveSalesman team for Jun 25th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 09:05:04 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 25th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0
Malek Hosan | 0 | 12 | 12
Amir Aziz | 2 | 0 | 2
Yahkoob Erachat | 0 | 13 | 13
Jok Kuol | 0 | 0 | 0
Niren Dsouza | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0
Hasan Nour | 2 | 15 | 17
Abu Sufian | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Javed Aslam | 0 | 14 | 14
Mohammed Ali | 0 | 0 | 0
RAMI KASSAM | 0 | 10 | 10
Amr Khalil | 0 | 1 | 1
Grand Total | 4 | 65 | 69

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 2
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 14
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 2
| | Refunds after Return | 6
| | Return Request Initiation | 1
Customer Services Total | | | 33
PreSales | Other Enquiry | Store Availability | 2
| | Store Location | 1
| | Using Shukran Points | 3
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Pricing | 1
| | Product Specification | 4
PreSales Total | | | 14
Grand Total | | | 47

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Abdelrahem Almozain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 1 | 2 | 1 | 0 | 0 | 1 | 5
Amr Khalil | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 1 | 2 | 1 | 1 | 0 | 2 | 7

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 6 | 3 | 3 | 2 | 2 | 15 | 31
Malek Hosan | 12 | 4 | 0 | 0 | 0 | 2 | 18
Javed Aslam | 10 | 4 | 2 | 2 | 2 | 15 | 35
Mohd Iqbal | 8 | 5 | 8 | 5 | 4 | 9 | 39
RAMI KASSAM | 4 | 3 | 1 | 2 | 1 | 6 | 17
Yahkoob Erachat | 8 | 2 | 0 | 2 | 3 | 4 | 19
Amr Khalil | 9 | 1 | 2 | 2 | 1 | 1 | 16
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 64 | 22 | 16 | 15 | 14 | 52 | 183

Please feel free to reach out for any further clarifications.