Subject: Daily performance summary for LiveSalesman team for Jun 25th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 25th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 9 | 0 | 0 | 9
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 7 | 0 | 7
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 3 | 10 | 0 | 10 | 23
Niren Dsouza | 5 | 0 | 0 | 0 | 0 | 5
Ankit Kumar | 5 | 1 | 15 | 0 | 2 | 23
Hasan Nour | 6 | 0 | 3 | 0 | 0 | 9
Abu Sufian | 0 | 1 | 37 | 0 | 0 | 38
Adam musa yagoub yousif | 0 | 1 | 21 | 0 | 0 | 22
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 15 | 0 | 3 | 21
Waseem Ahemad . Khan | 0 | 4 | 27 | 0 | 1 | 32
Javed Aslam | 0 | 0 | 2 | 0 | 0 | 2
Mohammed Ali | 0 | 0 | 10 | 0 | 5 | 15
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 16 | 13 | 149 | 7 | 21 | 206

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 15
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 57
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 88
Mattress Related | Post-Sales | Product Complaints | 1
| | Returns and Free Trial | 1
Mattress Related Total | | | 2
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 7
| | Payment Methods | 1
| | Store Availability | 20
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 4
| | Delivery Time | 2
| | Return Policy | 2
| Product Related | Combo | 1
| | Pricing | 2
| | Product Specification | 43
PreSales Total | | | 87
Grand Total | | | 179

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 10 | 13 | 4 | 1 | 1 | 0 | 29
Amr Khalil | 0 | 2 | 0 | 3 | 0 | 0 | 5
Hasan Nour | 13 | 4 | 0 | 0 | 0 | 0 | 17
Amir Aziz | 10 | 0 | 0 | 0 | 0 | 0 | 10
Niren Dsouza | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 37 | 19 | 4 | 4 | 1 | 0 | 65

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 2 | 1 | 3 | 0 | 2 | 1 | 9
Adam musa yagoub yousif | 9 | 2 | 0 | 0 | 0 | 1 | 12
Sreelal.t CT | 3 | 5 | 0 | 0 | 0 | 1 | 9
Ankit Kumar | 4 | 0 | 1 | 0 | 1 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 0 | 0 | 1 | 0 | 7
Waseem Ahemad . Khan | 6 | 1 | 2 | 1 | 0 | 0 | 10
Jok Kuol | 5 | 3 | 0 | 0 | 0 | 0 | 8
Mohammad Faizan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 14 | 6 | 1 | 4 | 3 | 62

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 9 | 2 | 1 | 1 | 0 | 2 | 15
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 3 | 0 | 0 | 1 | 0 | 0 | 4
Ali Mohamed Ahmed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 3 | 4 | 3 | 0 | 0 | 0 | 10
Radhika Jawle | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 7 | 0 | 0 | 0 | 0 | 0 | 7
Javed Aslam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 24 | 7 | 5 | 2 | 0 | 4 | 42

Please feel free to reach out for any further clarifications.