Subject: Daily performance summary for LiveSalesman team for Jun 24th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 09:05:04 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 24th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Hasan Nour | 2 | 3 | 5
Ibrahem Mahmoud | 0 | 0 | 0
Mohd Iqbal | 0 | 14 | 14
Amr Khalil | 0 | 8 | 8
Javed Aslam | 0 | 10 | 10
Saleh Ahmed | 0 | 9 | 9
Jok Kuol | 0 | 0 | 0
Ankit Kumar | 2 | 0 | 2
RAMI KASSAM | 0 | 9 | 9
Abu Sufian | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Syed Ataullah | 0 | 4 | 4
Amir Aziz | 0 | 0 | 0
Malek Hosan | 0 | 21 | 21
Yahkoob Erachat | 0 | 5 | 5
Grand Total | 4 | 83 | 87

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 1
| | Delivery Status | 21
| Product Complaint | (blank) | 6
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 3
| | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 47
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Offers | 1
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| Product Related | Pricing | 1
| | Product Specification | 3
PreSales Total | | | 8
Grand Total | | | 56

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Abdelrahem Almozain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 2 | 2 | 0 | 0 | 1 | 5
Amr Khalil | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 2 | 2 | 1 | 0 | 2 | 9

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 9 | 7 | 3 | 2 | 2 | 17 | 40
Malek Hosan | 15 | 1 | 0 | 0 | 0 | 1 | 17
Javed Aslam | 16 | 3 | 0 | 2 | 3 | 15 | 39
Mohd Iqbal | 13 | 7 | 4 | 6 | 4 | 8 | 42
RAMI KASSAM | 2 | 2 | 2 | 2 | 2 | 6 | 16
Yahkoob Erachat | 7 | 2 | 2 | 2 | 2 | 2 | 17
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Amr Khalil | 8 | 0 | 1 | 2 | 0 | 0 | 11
Grand Total | 70 | 22 | 12 | 16 | 14 | 49 | 183

Please feel free to reach out for any further clarifications.