Subject: Daily performance summary for LiveSalesman team for Jun 23rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 09:05:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 23rd, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Hasan Nour | 3 | 2 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Malek Hosan | 0 | 15 | 15
Amr Khalil | 0 | 12 | 12
Ankit Kumar | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0
Amir Aziz | 1 | 0 | 1
Javed Aslam | 0 | 18 | 18
Yahkoob Erachat | 0 | 16 | 16
Mohammad Faizan | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0
Saleh Ahmed | 0 | 11 | 11
Mohd Iqbal | 0 | 9 | 9
Syed Ataullah | 0 | 8 | 8
Murtaza Kutiyanawala | 0 | 0 | 0
Grand Total | 4 | 91 | 95

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | (blank) | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 20
| | Partial Delivery | 1
| Product Complaint | (blank) | 3
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 6
Customer Services Total | | | 49
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | Other Enquiry | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| Product Related | Product Specification | 6
PreSales Total | | | 10
Grand Total | | | 61

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Abdelrahem Almozain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 1 | 1 | 0 | 0 | 1 | 3
Amr Khalil | 1 | 0 | 0 | 1 | 0 | 0 | 2
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 1 | 1 | 1 | 0 | 2 | 7

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 9 | 4 | 3 | 4 | 1 | 16 | 37
Malek Hosan | 16 | 1 | 0 | 0 | 1 | 3 | 21
Javed Aslam | 13 | 2 | 3 | 1 | 5 | 15 | 39
Mohd Iqbal | 12 | 9 | 3 | 7 | 3 | 7 | 41
RAMI KASSAM | 4 | 0 | 3 | 1 | 3 | 3 | 14
Yahkoob Erachat | 8 | 0 | 1 | 4 | 4 | 1 | 18
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Amr Khalil | 9 | 1 | 0 | 2 | 0 | 0 | 12
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 81 | 17 | 13 | 19 | 18 | 45 | 193

Please feel free to reach out for any further clarifications.