Subject: Re: What's app daily report
From: Niren Dsouza <[email-masked]>
To: Hasan Razakhan <[email-masked]>
Cc: Yahia Taha <[email-masked]>, saurabh <[email-masked]>, Afnan Farooq <[email-masked]>, Muralidharan Gunjur <[email-masked]>, deepak devasia <[email-masked]>
Date: Wed, 23 Jun 2021 09:21:04 -0700 (MST)

Hi Hasan, 

We are integrating these parameters to customise the reports as per your requirements. 
The automated reports will be executed and sent to you on a daily basis by next week. 
Regards 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Hasan Razakhan" <[email-masked]> 
To: "Yahia Taha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Niren Dsouza" <[email-masked]>, "Afnan Farooq" <[email-masked]>, "Muralidharan Gunjur" <[email-masked]>, "deepak devasia" <[email-masked]> 
Sent: Wednesday, June 23, 2021 5:40:06 PM 
Subject: RE: What's app daily report 

[ mailto:[email-masked] | @Saurabh Dadu ] – Before go live we had agreed that report will be sent from your good end however it is required. 

Kindly share yesterday’s WhatsApp report. 

We would like to see the data as language, customer selection, reason, and sub-reason. 

We can start with this and agree on standard report and summary later. 

Pls share daily, weekly, and monthly performance. 

Thanks & Regards 

Hasan Raza Khan 

Inventory Controller 

Home Box - KSA 

Phone: +966 58 1269295 Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386 
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia 
[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 
[ http://www.landmarkgroup.com/ ] [ http://www.homeboxstores.com/sa/en ] 

From: Yahia Taha <[email-masked]> 
Sent: Wednesday, June 23, 2021 3:04 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Niren HB LSM Dsouza <[email-masked]>; Hasan Razakhan <[email-masked]>; Afnan Farooq <[email-masked]>; Muralidharan Gunjur <[email-masked]>; Deepak Devasia <[email-masked]> 
Subject: What's app daily report 

Dear Saurabh 

Requesting your kind support to guide me how to get daily what’s app report based on system automated reply I was able to get average first response and response time as well as total assigned tickets but I’m not 

Able to get below blank details. 

	

Total tickets assigned 	

39 

First response time (AVG) 	

1h 10m 

Response time(AVG) 	

1m 30s 

Help placing new order 	

	

offers and promotions 	

	

Check order delivery status 	

	

Return &refunds 	

	

Complaints 	

	

Stores locations 	

	

Volume of new orders placed 	

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

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