Subject: Daily performance summary for LiveSalesman team for Jun 22nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 09:05:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 22nd, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Hasan Nour | 1 | 20 | 21
Ibrahem Mahmoud | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Amr Khalil | 0 | 16 | 16
Yahkoob Erachat | 0 | 7 | 7
Mohammed Ali | 0 | 2 | 2
RAMI KASSAM | 0 | 8 | 8
Ankit Kumar | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Niren Dsouza | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Saleh Ahmed | 0 | 1 | 1
Syed Ataullah | 0 | 5 | 5
Javed Aslam | 0 | 7 | 7
Malek Hosan | 0 | 7 | 7
Mohd Iqbal | 0 | 7 | 7
Radhika Jawle | 0 | 0 | 0
Grand Total | 1 | 80 | 81

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | (blank) | 4
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 7
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 3
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 1
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Refunds after Return | 2
Customer Services Total | | | 29
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Using Shukran Points | 4
| | Website/App Issues | 1
| Product Related | Product Specification | 4
PreSales Total | | | 9
Grand Total | | | 40

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Abdelrahem Almozain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 2 | 2 | 0 | 0 | 0 | 1 | 5
Amr Khalil | 2 | 0 | 1 | 0 | 0 | 0 | 3
Grand Total | 4 | 2 | 1 | 0 | 0 | 2 | 9

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 8 | 6 | 1 | 4 | 2 | 17 | 38
Malek Hosan | 14 | 1 | 1 | 2 | 1 | 3 | 22
Mohd Iqbal | 15 | 3 | 3 | 5 | 1 | 8 | 35
Javed Aslam | 4 | 1 | 2 | 1 | 5 | 12 | 25
Yahkoob Erachat | 9 | 1 | 0 | 6 | 3 | 2 | 21
RAMI KASSAM | 5 | 3 | 2 | 3 | 6 | 6 | 25
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amr Khalil | 10 | 2 | 2 | 0 | 0 | 0 | 14
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 9 | 0 | 0 | 0 | 0 | 0 | 9
Grand Total | 80 | 17 | 11 | 22 | 18 | 48 | 196

Please feel free to reach out for any further clarifications.