Subject: Daily performance summary for LiveSalesman team for Jun 22nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 22nd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 9 | 0 | 1 | 0 | 0 | 10
Ibrahem Mahmoud | 0 | 0 | 18 | 0 | 0 | 18
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 17 | 0 | 2 | 21
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 1 | 0 | 13 | 14
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 10 | 0 | 12 | 0 | 12 | 34
Abu Sufian | 0 | 2 | 33 | 0 | 0 | 35
Jok Kuol | 0 | 7 | 32 | 0 | 0 | 39
Mohammad Faizan | 0 | 7 | 14 | 0 | 0 | 21
Niren Dsouza | 0 | 1 | 3 | 0 | 0 | 4
Sreelal.t CT | 0 | 5 | 28 | 0 | 0 | 33
Waseem Ahemad . Khan | 0 | 4 | 28 | 0 | 0 | 32
Saleh Ahmed | 0 | 0 | 2 | 0 | 0 | 2
Syed Ataullah | 0 | 0 | 3 | 0 | 0 | 3
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 3 | 3
Grand Total | 19 | 28 | 192 | 0 | 30 | 269

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 71
| | Partial Delivery | 5
| | Reschedule Delivery | 7
| Product Complaint | Complaint within Warranty | 18
| Refunds and Cancelations | Cancelation | 7
| | Refunds after Return | 1
| | Return item not received | 2
| | Return Request Initiation | 8
Customer Services Total | | | 126
Mattress Related | Post-Sales | Delivery & Shipping Related | 1
| | Returns and Free Trial | 1
Mattress Related Total | | | 2
No Answer | No Answer | (blank) | 3
No Answer Total | | | 14
No Answer | No Answer | No Answer | 11
PreSales | (blank) | (blank) | 6
| Other Enquiry | Offers | 3
| | Payment Methods | 4
| | Store Availability | 19
| | Store Location | 1
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 6
| | Delivery Time | 6
| Product Related | (blank) | 5
| | Combo | 1
| | Pricing | 1
| | Product Specification | 37
PreSales Total | | | 93
Grand Total | | | 235

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 18 | 3 | 0 | 0 | 1 | 0 | 22
Hasan Nour | 9 | 8 | 0 | 1 | 0 | 0 | 18
Amir Aziz | 0 | 0 | 5 | 3 | 0 | 0 | 8
Amr Khalil | 2 | 0 | 3 | 0 | 0 | 0 | 5
Grand Total | 29 | 11 | 8 | 4 | 1 | 0 | 53

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 3 | 0 | 1 | 0 | 0 | 4 | 8
Abu Sufian | 1 | 0 | 0 | 1 | 1 | 1 | 4
Sreelal.t CT | 6 | 1 | 0 | 0 | 1 | 0 | 8
Ankit Kumar | 3 | 0 | 1 | 0 | 2 | 0 | 6
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 1 | 0 | 0 | 4
Waseem Ahemad . Khan | 5 | 1 | 1 | 0 | 0 | 0 | 7
Jok Kuol | 9 | 1 | 0 | 0 | 0 | 0 | 10
Mohammad Faizan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 33 | 3 | 3 | 3 | 4 | 5 | 51

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 15 | 2 | 1 | 0 | 0 | 1 | 19
Sreelal.t CT | 0 | 0 | 2 | 0 | 0 | 1 | 3
Mohammed Ali | 13 | 2 | 1 | 0 | 1 | 0 | 17
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ali Mohamed Ahmed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Murtaza Kutiyanawala | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 33 | 5 | 5 | 0 | 1 | 2 | 46

Please feel free to reach out for any further clarifications.