Subject: Groups for KSA chats
From: Niren Dsouza <[email-masked]>
To: saurabh <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Tue, 22 Jun 2021 07:47:21 -0700 (MST)

Hi. 
Could you please advise as to the groups we need to use to assign the chats for KSA. 
As of right now the only 2 groups we have for chats for KSA are LSM- Noaction and LSM-Followup which were primarily being used for the UAE chats. 
Do we need to create new groups or have groups already been created for these chats to be assigned to once tickets for them are created? 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]