Subject: Re: Oldest pending tickets
From: Niren Dsouza <[email-masked]>
To: radhika jawle <[email-masked]>
Cc: Ankit Arora <[email-masked]>, deeksha <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Date: Tue, 22 Jun 2021 05:53:42 -0700 (MST)

Noted. 
Thanks. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "radhika jawle" <[email-masked]> 
To: "Ankit Arora" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]> 
Sent: Tuesday, June 22, 2021 6:20:28 PM 
Subject: RE: Oldest pending tickets 

Hi, 

	

2585949 	

Closed 

2639490 	

Closed 

2650890 	

SR Raised INC1085368- Refund not processed 

2669381 	

Closed - Refund processed. 

2674622 	

Closed 

2683840 	

Waiting on customer 

2685212 	

Item out for delivery 

2694554 	

Invoice sent- closed 

2698287 	

Email sent to Delivery team to change the status 

2695175 	

Email sent to shipa team to arrange the collection. 

2704193 	

Pickup Complete 

2710705 	

AWB Resign and FWD to Vaibhav 

2715191 	

Driver is out for pickup 

2716814 	

Invoice sent- closed 

Thanks & Regards, 

Radhika Jawle 

Customer Service Executive 

From: Ankit Arora 
Sent: Monday, June 21, 2021 6:15 PM 
To: Niren Dsouza <[email-masked]>; Radhika Jawle <[email-masked]>; Murtaza Kutiyanawala <[email-masked]> 
Cc: deeksha <[email-masked]> 
Subject: RE: Oldest pending tickets 

Hi [ mailto:[email-masked] | 
@Radhika Jawle ] Get this done on priority. 

Thanking you in Anticipation 

	

Ankit Arora 

Busniess Development Mananger 

T : +971 4 517 2300 

M : +971 502102053 

F : +971 4 517 2386 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Ce24db631f2ff404f781008d934bef3d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637598816996875782%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lxsbVtesateQ%2F4h3eZZS4hA71Gdt0G02sJWNaWH0GSY%3D&reserved=0 | www.homeboxstores.com ] 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 21, 2021 5:49 PM 
To: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: deeksha < [ mailto:[email-masked] | [email-masked] ] >; Ankit Arora < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Oldest pending tickets 

External email sender, please take precaution. 

Hi Radhika, 

These are the oldest pending tickets that we have. 

Would greatly appreciate your assistance in getting these actioned and closed. 

	

Ticket ID 	

Status 	

Source 	

Group 	

Created time 	

HB Chat Type 	

Reason Category 

2585949 	

Waiting on Third Party 	

Chat 	

HB-LSM-Followup 	

2021-05-16 	

Customer Services 	

Delivery Related 

2639490 	

Waiting on Third Party 	

Chat 	

HB-LSM-Followup 	

2021-05-29 	

Customer Services 	

Delivery Related 

2650890 	

Waiting on Third Party 	

Chat 	

HB-LSM-Followup 	

2021-05-31 	

Customer Services 	

Refunds and Cancelations 

2669381 	

Waiting on Third Party 	

Chat 	

HB-LSM-Followup 	

2021-06-04 	

Customer Services 	

Delivery Related 

2674622 	

Open 	

Chat 	

HB-LSM-Followup 	

2021-06-05 	

Customer Services 	

Delivery Related 

2683840 	

Waiting on Third Party 	

Chat 	

HB-LSM-Followup 	

2021-06-07 	

Customer Services 	

Delivery Related 

2685212 	

Waiting on Third Party 	

Chat 	

HB-LSM-Followup 	

2021-06-08 	

Customer Services 	

Delivery Related 

2694554 	

Open 	

Chat 	

HB-LSM-Followup 	

2021-06-09 	

Customer Services 	

Delivery Related 

2698287 	

Waiting on Third Party 	

Chat 	

HB-LSM-Followup 	

2021-06-10 	

Customer Services 	

Delivery Related 

2695175 	

Waiting on Third Party 	

Chat 	

HB-LSM-Followup 	

2021-06-10 	

Customer Services 	

Refunds and Cancelations 

2704193 	

Waiting on Third Party 	

Chat 	

HB-LSM-Followup 	

2021-06-12 	

Customer Services 	

Delivery Related 

2710705 	

Waiting on Third Party 	

Chat 	

HB-LSM-Followup 	

2021-06-13 	

Customer Services 	

Refunds and Cancelations 

2715191 	

Waiting on Third Party 	

Chat 	

HB-LSM-Followup 	

2021-06-14 	

Customer Services 	

Delivery Related 

2716814 	

Waiting on Third Party 	

Chat 	

HB-LSM-Followup 	

2021-06-15 	

Customer Services 	

Delivery Related 

Thanks and regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

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