Subject: Re: Defective Item - 29041101930620210418
From: Niren Dsouza <[email-masked]>
To: Mansoor Khan <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Homebox Sccacc <[email-masked]>, Homebox Sccma <[email-masked]>, Bhuvan Sharma <[email-masked]>, Gunanithi Ramu <[email-masked]>
Date: Tue, 22 Jun 2021 05:52:32 -0700 (MST)

Hi Mansoor, 
CRM 2910723 raised for return of the item. 

Thanks and regards 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Mansoor Khan" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "murtaza kutiyanawala" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "Homebox Sccacc" <[email-masked]>, "Homebox Sccma" <[email-masked]>, "Bhuvan Sharma" <[email-masked]>, "Gunanithi Ramu" <[email-masked]> 
Sent: Tuesday, June 22, 2021 3:55:19 PM 
Subject: RE: Defective Item - 29041101930620210418 

[ mailto:[email-masked] | @Niren Dsouza ] Please take the item back. 

Noon Team is Processing refund. 

Regards, 

Mansoor Khan 

From: Niren Dsouza <[email-masked]> 
Sent: Monday, June 21, 2021 12:00 PM 
To: Mansoor Khan <[email-masked]> 
Cc: Murtaza Kutiyanawala <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Homebox Sccacc <[email-masked]>; Homebox Sccma <[email-masked]>; Bhuvan Sharma <[email-masked]>; Gunanithi Ramu <[email-masked]> 
Subject: Re: Defective Item - 29041101930620210418 

External email sender, please take precaution. 

Hi Mansoor, 

Work order is scheduled for today. 

Technician is scheduled to visit today. 

Thanks and regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "Mansoor Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] >, "HomeBox Customercare UAE" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Sccacc" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Sccma" < [ mailto:[email-masked] | [email-masked] ] >, "Bhuvan Sharma" < [ mailto:[email-masked] | [email-masked] ] >, "Gunanithi Ramu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 21, 2021 12:46:57 PM 
Subject: RE: Defective Item - 29041101930620210418 

Hi Niren, 

Any update From the technician. 

Regards, 

Mansoor Khan 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 14, 2021 2:14 PM 
To: Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Homebox Sccacc < [ mailto:[email-masked] | [email-masked] ] >; Homebox Sccma < [ mailto:[email-masked] | [email-masked] ] >; Bhuvan Sharma < [ mailto:[email-masked] | [email-masked] ] >; Gunanithi Ramu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Defective Item - 29041101930620210418 

External email sender, please take precaution. 

Hi Mansoor, 
CRM - 2883096 has been raised. 
Will update you on the visit as soon work order is created. 
Thanks and regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "Mansoor Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] >, "HomeBox Customercare UAE" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Sccacc" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Sccma" < [ mailto:[email-masked] | [email-masked] ] >, "Bhuvan Sharma" < [ mailto:[email-masked] | [email-masked] ] >, "Gunanithi Ramu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 14, 2021 12:18:57 PM 
Subject: RE: Defective Item - 29041101930620210418 

Hi Niren, 

Following on the update. 

Regards, 

Mansoor Khan. 

From: Mansoor Khan 
Sent: Sunday, June 13, 2021 11:12 AM 
To: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Homebox Sccacc < [ mailto:[email-masked] | [email-masked] ] >; Homebox Sccma < [ mailto:[email-masked] | [email-masked] ] >; Bhuvan Sharma < [ mailto:[email-masked] | [email-masked] ] >; Gunanithi Ramu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Defective Item - 29041101930620210418 

Hi Niren, 

Can we get an update on this, Please. 

Regards, 

Mansoor Khan 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 7, 2021 6:31 PM 
To: Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Homebox Sccacc < [ mailto:[email-masked] | [email-masked] ] >; Homebox Sccma < [ mailto:[email-masked] | [email-masked] ] >; Bhuvan Sharma < [ mailto:[email-masked] | [email-masked] ] >; Gunanithi Ramu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Defective Item - NAED40038359080-2 

External email sender, please take precaution. 

Hi Mansoor, 
Takes between 3-5 days to get actioned. 
Perhaps Murtaza can assist here. 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "Mansoor Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] >, "HomeBox Customercare UAE" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Sccacc" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Sccma" < [ mailto:[email-masked] | [email-masked] ] >, "Bhuvan Sharma" < [ mailto:[email-masked] | [email-masked] ] >, "Gunanithi Ramu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 7, 2021 7:52:02 PM 
Subject: RE: Defective Item - NAED40038359080-2 

Hi Niren, 

Kindly arrange the technician visit tomorrow. 

Regards, 

Mansoor Khan 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 7, 2021 6:20 PM 
To: Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Homebox Sccacc < [ mailto:[email-masked] | [email-masked] ] >; Homebox Sccma < [ mailto:[email-masked] | [email-masked] ] >; Bhuvan Sharma < [ mailto:[email-masked] | [email-masked] ] >; Gunanithi Ramu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Defective Item - NAED40038359080-2 

External email sender, please take precaution. 

Hi Mansoor, 

Have not been able to raise the issue yet. 

Can we know what kind of defect there is with the product to raise the complaint? 

Thanks 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "Mansoor Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] >, "HomeBox Customercare UAE" < [ mailto:[email-masked] | [email-masked] ] >, "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Homebox Sccacc" < [ mailto:[email-masked] | [email-masked] ] >, "Homebox Sccma" < [ mailto:[email-masked] | [email-masked] ] >, "Bhuvan Sharma" < [ mailto:[email-masked] | [email-masked] ] >, "Gunanithi Ramu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 7, 2021 3:47:58 PM 
Subject: RE: Defective Item - NAED40038359080-2 

[ mailto:[email-masked] | @Niren Dsouza ] 

Any update on this ? 

From: Mansoor Khan 
Sent: Sunday, June 6, 2021 12:41 PM 
To: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Homebox Sccacc < [ mailto:[email-masked] | [email-masked] ] >; Homebox Sccma < [ mailto:[email-masked] | [email-masked] ] >; Bhuvan Sharma < [ mailto:[email-masked] | [email-masked] ] >; Gunanithi Ramu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Defective Item - NAED40038359080-2 

Team, 

Can we Check the issue 29041101930620210418. 

The customer claims the item is defective. 

Regards, 

Mansoor Khan 

From: Sanchit Gandotra < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, June 5, 2021 6:05 PM 
To: Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] >; Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manojkrishna Eswaramurthy < [ mailto:[email-masked] | [email-masked] ] >; Kit Logarta < [ mailto:[email-masked] | [email-masked] ] >; Marwa Adel Naoum Osman < [ mailto:[email-masked] | [email-masked] ] >; Shahzaib Maqbool < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Defective Item - NAED40038359080-2 

External email sender, please take precaution. 

Hi Partner 

The customer claims the item is defective . Kindly arrange the assistance call for the customer and resolve the issue 

Many Thanks 

Sanchiut 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C0bd5b8d622bc4574e2cd08d9348a8b09%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637598591936908595%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Uz8y%2FvtMo%2FsYGyDCZ5XWzphiKO8Yhd2rrq7np6cXvKc%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com