Subject: RE: Oldest pending tickets
From: Radhika Jawle <[email-masked]>
To: Ankit Arora <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: deeksha <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Date: Tue, 22 Jun 2021 12:50:28 +0000

Hi,

2585949
Closed
2639490
Closed
2650890
SR Raised INC1085368- Refund not processed
2669381
Closed - Refund processed.
2674622
Closed
2683840
Waiting on customer
2685212
Item out for delivery
2694554
Invoice sent- closed
2698287
Email sent to Delivery team to change the status
2695175
Email sent to shipa team to arrange the collection.
2704193
Pickup Complete
2710705
AWB Resign and FWD to Vaibhav
2715191
Driver is out for pickup
2716814
Invoice sent- closed

Thanks & Regards,
Radhika Jawle
Customer Service Executive

From: Ankit Arora
Sent: Monday, June 21, 2021 6:15 PM
To: Niren Dsouza <[email-masked]>; Radhika Jawle <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>
Subject: RE: Oldest pending tickets

Hi @Radhika Jawle<mailto:[email-masked]> Get this done on priority.

    Thanking you in Anticipation

Ankit Arora
Busniess Development Mananger

T   :  +971 4 517 2300
M  :  +971 502102053
F   :  +971 4 517 2386
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Ce24db631f2ff404f781008d934bef3d6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637598816996875782%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lxsbVtesateQ%2F4h3eZZS4hA71Gdt0G02sJWNaWH0GSY%3D&reserved=0>

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 5:49 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>
Subject: Oldest pending tickets

External email sender, please take precaution.
Hi Radhika,
These are the oldest pending tickets that we have.
Would greatly appreciate your assistance in getting these actioned and closed.

Ticket ID
Status
Source
Group
Created time
HB Chat Type
Reason Category
2585949
Waiting on Third Party
Chat
HB-LSM-Followup
2021-05-16
Customer Services
Delivery Related
2639490
Waiting on Third Party
Chat
HB-LSM-Followup
2021-05-29
Customer Services
Delivery Related
2650890
Waiting on Third Party
Chat
HB-LSM-Followup
2021-05-31
Customer Services
Refunds and Cancelations
2669381
Waiting on Third Party
Chat
HB-LSM-Followup
2021-06-04
Customer Services
Delivery Related
2674622
Open
Chat
HB-LSM-Followup
2021-06-05
Customer Services
Delivery Related
2683840
Waiting on Third Party
Chat
HB-LSM-Followup
2021-06-07
Customer Services
Delivery Related
2685212
Waiting on Third Party
Chat
HB-LSM-Followup
2021-06-08
Customer Services
Delivery Related
2694554
Open
Chat
HB-LSM-Followup
2021-06-09
Customer Services
Delivery Related
2698287
Waiting on Third Party
Chat
HB-LSM-Followup
2021-06-10
Customer Services
Delivery Related
2695175
Waiting on Third Party
Chat
HB-LSM-Followup
2021-06-10
Customer Services
Refunds and Cancelations
2704193
Waiting on Third Party
Chat
HB-LSM-Followup
2021-06-12
Customer Services
Delivery Related
2710705
Waiting on Third Party
Chat
HB-LSM-Followup
2021-06-13
Customer Services
Refunds and Cancelations
2715191
Waiting on Third Party
Chat
HB-LSM-Followup
2021-06-14
Customer Services
Delivery Related
2716814
Waiting on Third Party
Chat
HB-LSM-Followup
2021-06-15
Customer Services
Delivery Related

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
[https://mail.lsmindia.com/service/home/~/?auth=co&loc=en_US&id=2752&part=2.2]
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