Subject: RE: Damaged Item - 29041101960320210426
From: Murtaza Kutiyanawala <[email-masked]>
To: Mansoor Khan <[email-masked]>
Cc: Shadab Ahmed Khan <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Tue, 22 Jun 2021 07:45:09 +0000

HI Mansoor,

There is no other chair in the similar model and of the same price.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Mansoor Khan <[email-masked]>
Sent: Tuesday, June 22, 2021 11:36 AM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Shadab Ahmed Khan <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Niren Dsouza <[email-masked]>
Subject: RE: Damaged Item - 29041101960320210426

Can we suggest some other chair with same price range to customer.

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 22, 2021 11:22 AM
To: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damaged Item - 29041101960320210426

Hi Mansoor,

Spoke to the customer as there is no stock for the chair we are ready to take back the chair and issue a refund but customer refused, he wants the chair.

Please suggest what we can do to resolve this

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7Cef5361aa46894f6c244108d9355062a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637599441987052219%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=f%2FX0JWsulZRj%2BsLpF7Gg84w%2BoQek%2Fk1XNrD4DtIaTcs%3D&reserved=0>

From: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 22, 2021 10:03 AM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damaged Item - 29041101960320210426

Hi Team,

Any update on this?

Regards,
Mansoor Khan

From: Mansoor Khan
Sent: Monday, June 21, 2021 10:59 AM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: FW: Damaged Item - 29041101960320210426

Hi Murtaza,

Below are the attached Picture of the damaged Chair.

Regards,

Mansoor Khan

From: Khent Logarta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 10:56 AM
To: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Cc: Sanchit Gandotra <[email-masked]<mailto:[email-masked]>>; Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Manojkrishna Eswaramurthy <[email-masked]<mailto:[email-masked]>>; Marwa Adel Naoum Osman <[email-masked]<mailto:[email-masked]>>; Shahzaib Maqbool <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damaged Item - NAED40005481564-1

External email sender, please take precaution.

On Mon, Jun 21, 2021 at 10:53 AM Mansoor Khan <[email-masked]<mailto:[email-masked]>> wrote:
@Kit Logarta<mailto:[email-masked]>

Can we get the picture of the damaged Chair arrived?

Regards,

Mansoor Khan.
From: Sanchit Gandotra <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 10:48 AM
To: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Cc: Manojkrishna Eswaramurthy <[email-masked]<mailto:[email-masked]>>; Kit Logarta <[email-masked]<mailto:[email-masked]>>; Marwa Adel Naoum Osman <[email-masked]<mailto:[email-masked]>>; Shahzaib Maqbool <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damaged Item - NAED40005481564-1

External email sender, please take precaution.

@Mansoor Khan<mailto:[email-masked]>  Please update .

On Sun, Jun 20, 2021 at 5:43 PM Sanchit Gandotra <[email-masked]<mailto:[email-masked]>> wrote:

Hi Partner

As per seller the item arrived damaged, I was told to keep the chair and a replacement would be sent.

Many Thanks

Sanchit

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7Cef5361aa46894f6c244108d9355062a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637599441987052219%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KPZDKHRRAFALrOYpeqcjEm4essZJAv91A0UCYOCmMhA%3D&reserved=0>

--

Kit
Supervisor - Marketplace Operations
[email-masked]
<mailto:[email-masked]>noon.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnoon.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7Cef5361aa46894f6c244108d9355062a9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637599441987062175%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BK9PJeOT0cQXGj5Jp2WTEBb%2FJ%2FrjlZGPev9yM%2F85%2Bmg%3D&reserved=0>
[Image removed by sender.]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com