Subject: Daily performance summary for LiveSalesman team for Jun 21st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 21st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 36 | 0 | 0 | 36
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 20 | 0 | 6 | 29
Ankit Kumar | 15 | 0 | 0 | 0 | 20 | 35
Amr Khalil | 6 | 0 | 0 | 0 | 0 | 6
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 16 | 16
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 2
Adam musa yagoub yousif | 0 | 4 | 20 | 0 | 0 | 24
Jok Kuol | 0 | 5 | 26 | 0 | 0 | 31
Sreelal.t CT | 0 | 3 | 22 | 0 | 0 | 25
Waseem Ahemad . Khan | 0 | 2 | 24 | 0 | 0 | 26
Yahkoob Erachat | 0 | 1 | 5 | 0 | 0 | 6
Abu Sufian | 0 | 0 | 39 | 0 | 0 | 39
Mohammad Faizan | 0 | 0 | 20 | 0 | 0 | 20
Niren Dsouza | 0 | 0 | 6 | 0 | 0 | 6
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 23 | 18 | 218 | 0 | 43 | 302

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 72
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 17
| Refunds and Cancelations | Cancelation | 7
| | Refund for Other reason | 5
| | Refunds after Return | 3
| | Return Request Initiation | 5
Customer Services Total | | | 123
Mattress Related | Post-Sales | Delivery & Shipping Related | 1
Mattress Related Total | | | 1
No Answer Total | | | 11
No Answer | No Answer | No Answer | 11
PreSales | Other Enquiry | Offers | 11
| | Payment Methods | 6
| | Store Availability | 18
| | Store Location | 4
| | Using Shukran Points | 1
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 6
| | Delivery Time | 4
| Product Related | (blank) | 5
| | Pricing | 1
| | Product Specification | 57
PreSales Total | | | 117
Grand Total | | | 252

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 7 | 5 | 0 | 1 | 0 | 1 | 14
Ankit Kumar | 14 | 2 | 0 | 0 | 1 | 0 | 17
Amir Aziz | 0 | 5 | 3 | 0 | 0 | 0 | 8
Amr Khalil | 2 | 3 | 0 | 0 | 0 | 0 | 5
Grand Total | 23 | 15 | 3 | 1 | 1 | 1 | 44

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 6 | 1 | 0 | 0 | 0 | 4 | 11
Abu Sufian | 0 | 1 | 1 | 1 | 3 | 3 | 9
Ankit Kumar | 0 | 0 | 0 | 0 | 2 | 1 | 3
Waseem Ahemad . Khan | 4 | 1 | 0 | 0 | 0 | 1 | 6
Sreelal.t CT | 5 | 0 | 1 | 0 | 1 | 0 | 7
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 1 | 0 | 0 | 4
Jok Kuol | 6 | 0 | 1 | 0 | 0 | 0 | 7
Mohammad Faizan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 3 | 3 | 3 | 6 | 9 | 50

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Mohamed Ahmed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohammed Ali | 13 | 0 | 1 | 0 | 1 | 1 | 16
Sreelal.t CT | 2 | 1 | 1 | 0 | 0 | 1 | 5
Waseem Ahemad . Khan | 0 | 1 | 1 | 0 | 0 | 0 | 2
Ankit Kumar | 17 | 2 | 0 | 0 | 0 | 0 | 19
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Murtaza Kutiyanawala | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 38 | 4 | 3 | 0 | 1 | 3 | 49

Please feel free to reach out for any further clarifications.