Subject: Daily performance summary for LiveSalesman team for Jun 19th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Jun 2021 09:05:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 19th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Hasan Nour | 4 | 0 | 4
RAMI KASSAM | 0 | 12 | 12
Mohd Iqbal | 0 | 32 | 32
Saleh Ahmed | 0 | 15 | 15
Amr Khalil | 0 | 2 | 2
Mohammed Ali | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0
Syed Ataullah | 0 | 13 | 13
Ali Mohamed Ahmed | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0
Grand Total | 4 | 74 | 78

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 2
| Product Complaint | (blank) | 5
| | Complaint within Warranty | 1
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 4
| | Refunds after Return | 3
Customer Services Total | | | 19
PreSales | Other Enquiry | (blank) | 1
| | Offers | 1
| | Store Location | 1
| | Website/App Issues | 2
PreSales Total | | | 5
Grand Total | | | 24

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Abdelrahem Almozain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 3 | 1 | 0 | 0 | 1 | 1 | 6
Amr Khalil | 0 | 2 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 3 | 0 | 0 | 1 | 2 | 10

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Saleh Ahmed | 8 | 2 | 4 | 1 | 4 | 16 | 35
Malek Hosan | 0 | 1 | 0 | 1 | 0 | 3 | 5
Mohd Iqbal | 23 | 6 | 4 | 2 | 2 | 6 | 43
RAMI KASSAM | 12 | 2 | 1 | 8 | 6 | 7 | 36
Javed Aslam | 5 | 0 | 2 | 2 | 7 | 13 | 29
Yahkoob Erachat | 6 | 2 | 4 | 5 | 1 | 4 | 22
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amr Khalil | 6 | 3 | 1 | 0 | 0 | 0 | 10
Grand Total | 60 | 16 | 16 | 20 | 20 | 49 | 181

Please feel free to reach out for any further clarifications.