Subject: Daily performance summary for LiveSalesman team for Jun 19th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Jun 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 19th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 44 | 0 | 1 | 49
Hasan Nour | 11 | 0 | 0 | 0 | 2 | 13
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 1 | 0 | 0 | 1
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 6 | 0 | 21 | 27
Ankit Kumar | 1 | 1 | 13 | 0 | 7 | 22
Adam musa yagoub yousif | 0 | 1 | 28 | 0 | 0 | 29
Jok Kuol | 0 | 9 | 35 | 0 | 2 | 46
Mohammad Faizan | 0 | 1 | 26 | 0 | 0 | 27
Sreelal.t CT | 0 | 5 | 24 | 0 | 0 | 29
Waseem Ahemad . Khan | 0 | 4 | 36 | 0 | 0 | 40
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 5 | 5
Radhika Jawle | 0 | 0 | 0 | 0 | 2 | 2
Grand Total | 12 | 25 | 213 | 1 | 40 | 291

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 46
| | Partial Delivery | 1
| | Reschedule Delivery | 4
| Product Complaint | Complaint within Warranty | 16
| Refunds and Cancelations | Cancelation | 8
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 6
Customer Services Total | | | 94
Mattress Related | Post-Sales | Product Complaints | 3
Mattress Related Total | | | 3
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | (blank) | (blank) | 10
| Other Enquiry | (blank) | 1
| | Offers | 3
| | Payment Methods | 2
| | Store Availability | 14
| | Store Location | 1
| | Using Shukran Points | 2
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 13
| | Delivery Time | 2
| | Return Policy | 1
| Product Related | (blank) | 5
| | Pricing | 1
| | Product Specification | 70
PreSales Total | | | 129
Grand Total | | | 235

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 0 | 0 | 1 | 0 | 0 | 4
Hasan Nour | 12 | 14 | 9 | 0 | 0 | 0 | 35
Amir Aziz | 5 | 3 | 0 | 0 | 0 | 0 | 8
Amr Khalil | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 24 | 17 | 9 | 1 | 0 | 0 | 51

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 5 | 0 | 0 | 0 | 1 | 4 | 10
Abu Sufian | 1 | 1 | 1 | 3 | 2 | 1 | 9
Ankit Kumar | 2 | 1 | 0 | 3 | 0 | 2 | 8
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 1 | 0 | 0 | 1 | 4
Waseem Ahemad . Khan | 3 | 1 | 1 | 1 | 1 | 0 | 7
Sreelal.t CT | 3 | 3 | 0 | 1 | 1 | 0 | 8
Jok Kuol | 4 | 1 | 0 | 1 | 0 | 0 | 6
Mohammad Faizan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 19 | 8 | 4 | 9 | 5 | 8 | 53

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Sreelal.t CT | 2 | 1 | 0 | 0 | 1 | 2 | 6
Ankit Kumar | 8 | 1 | 1 | 1 | 1 | 3 | 15
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ali Mohamed Ahmed | 1 | 0 | 1 | 0 | 0 | 0 | 2
Mohammed Ali | 9 | 1 | 1 | 0 | 0 | 0 | 11
Radhika Jawle | 0 | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 24 | 4 | 4 | 1 | 2 | 6 | 41

Please feel free to reach out for any further clarifications.